Cluster Lead– Retail Technology

Mashreq Careers; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial services company in the UAE is seeking a Cluster Lead to oversee the Risk & Regulatory applications. You will manage complex technology solutions while ensuring project delivery meets expectations. The role requires collaboration across various teams to drive large-scale programs and enhance customer experience.

Responsibilities

• Lead the Risk & Regulatory suite of applications across UAE, Egypt, and Pakistan.
• Manage and deliver complex regulatory and risk technology solutions.
• Oversee planning, execution, tracking, and reporting for projects.
• Ensure project delivery aligns with internal and external expectations.

Job description

This global role is responsible for leading the Risk & Regulatory suite of applications under the Retail Technology Cluster across UAE, Egypt, and Pakistan, supporting both Business and Operations teams.

The Cluster Lead will manage and deliver complex regulatory and risk technology solutions, overseeing planning, execution, tracking, and reporting. This role involves guiding global teams to provide high-quality services that directly impact business growth and enhance customer experience.

The incumbent must ensure project delivery aligns with expectations—both internal and external—within baseline schedule, budget, and scope. This includes oversight of testing strategies, compliance and quality controls, and ensuring production stability post-implementation.

The Cluster Lead will also represent the Retail Technology team, collaborating across Infrastructure, Data, Digital RBG, Business, ISG, and Operations to resolve blockers and drive delivery of large-scale programs.