Cluster Head, Collection & Recovery UAE & MENA | Dubai, UAE

Standard Chartered; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent international bank in Dubai is seeking a Cluster Head for Collection & Recovery. This role involves managing the Collections Department, enhancing efficiency, and implementing strategic development for collections. The ideal candidate possesses strong analytical skills, leadership experience, and is proficient in English. The position offers a competitive salary, benefits, and a commitment to employee wellbeing.

Benefits

Competitive salary and benefits

Retirement, medical, and life insurance

Generous leave policies

Flexible work arrangements

Wellbeing and development programs

Inclusive culture

Qualifications

• Experience in managing a collections department.
• Strong background in collection and recovery business objectives.
• Demonstrated ability to enhance productivity and efficiency.

Responsibilities

• Manage the Collections Department efficiently.
• Implement governance for improved loss performance.
• Drive standardization and optimization across teams.
• Lead budgeting and people management.
• Execute tailored collection strategies per country.
• Coordinate with teams on policy adjustments.
• Introduce tools to improve collection efficiency.
• Leverage portfolio analysis for collections.
• Ensure compliance with standards.
• Oversee outsourcing processes.

Skills

Strong analytical skills

Knowledge of products and practices across markets

Ability to manage change effectively

Leadership experience

Excellent communication skills

Multicultural mindset

Advanced Credit Risk Management certification

Proficient in English

Job description

Cluster Head, Collection & Recovery UAE & MENA

Standard Chartered Dubai, United Arab Emirates

Job Summary

• Manage the Collections Department efficiently to meet business objectives.
• Implement regional cooperation and governance for collection & recovery to improve loss performance, productivity, and conduct.
• Enhance collection & recovery capabilities, driving standardization and optimization across departments.
• Lead strategic development, budgeting, and people management for Collections and Recoveries.
• Develop and execute collection strategies tailored to portfolio size and risk per country.
• Coordinate with Credit Risk and business teams on market intelligence and customer behavior shifts for policy adjustments.
• Introduce new tools to improve collection efficiency and effectiveness.
• Leverage portfolio analysis for collections activities.
• Drive process improvements, upgrade techniques, tools, and systems.
• Ensure compliance with standards and regulatory guidelines in all activities.
• Oversee outsourcing processes, ensuring adherence to policies and regulations.

Skills and Experience

• Strong analytical skills with proven implementation success.
• Knowledge of products and practices across markets.
• Ability to manage change effectively.
• Leadership experience in managing high-performing teams.
• Excellent communication and stakeholder management skills.
• Multicultural mindset and experience dealing with diverse groups.
• Advanced Credit Risk Management certification preferred.
• Proficient in English.

About Standard Chartered

We're an international bank committed to making a positive impact. With over 170 years of history, we value diversity, inclusion, and innovation. Join us to grow your career with purpose.

What We Offer

• Competitive salary and benefits supporting wellbeing.
• Retirement, medical, and life insurance.
• Generous leave policies including parental and sabbatical leaves.
• Flexible work arrangements.
• Wellbeing and development programs.
• An inclusive culture that celebrates diversity.

Visit www.sc.com/careers to apply.