Cluster Groups and Events Executive

Paramount Hotel Dubai; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

Join a globally recognized brand, Paramount Hotel Dubai, as an Event Coordinator. This role involves responding to guest inquiries, managing event processes, and ensuring smooth operations. Ideal candidates will thrive in a luxury environment and have previous experience in hospitality. If you have a creative mindset and enjoy shaping guest experiences, apply now!

Qualifications

• Ability to handle luxury guest volumes daily.
• Flexible with long working hours.

Responsibilities

• Respond to queries via phone, fax, and email courteously.
• Assist clients during events to ensure smooth operations.
• Monitor group room blocks and manage contracts.

Skills

Customer Service

Event Management

Multicultural Awareness

Creativity

Job description

Hey there!

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the audition and start scripting your own story at Paramount Hotels!

Job Description:

• Respond to queries via phone, fax, and email in a courteous and efficient manner, in line with Paramount Hotels standards.
• Execute tasks as per unit SPPs, adapting to changing guest expectations and hotel policies.
• Stay fully informed about hotel services and facilities.
• Accurately input event deposits into Opera and handle event-related processes from inquiry to follow-up.
• Use standard templates for brochure requests and ensure timely client responses based on expectations.
• Follow up on confirmed bookings, secure accurate attendance numbers, and obtain pre-payments.
• Conduct post-event feedback sessions for service improvement.
• Support group and M&E business development to meet revenue goals via research, calls, site visits, and communication.
• Assist clients during events to ensure smooth operations.
• Monitor group room blocks, manage release dates, and prepare/send contracts and invoices.
• Follow up on leads and signed agreements to boost conversions.
• Prepare group resumes, attend pre-conference meetings, and coordinate with relevant departments (Events, Reservations, Front Office) to ensure flawless execution.
• Maintain professional grooming and stay updated via internal communication tools.

Experience and Technical Knowledge:

Essential:

• Ability to handle luxury guest volumes on a daily basis
• Must be flexible and ability to work long hours
• Creative and positive mind set

Desirable:

• 2 years minimum experience working in a multicultural / 5 star hotel environment
• Multi-skilled
• Worked in different cultural environments