Cluster Food and Beverage Operations Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality company in Dubai is seeking an experienced F&B Operations Supervisor to oversee day-to-day operations across multiple outlets. The ideal candidate will have at least 5-7 years of leadership experience in the Food & Beverage sector, strong analytical skills, and a commitment to guest satisfaction. This full-time role offers an opportunity to lead a diverse team and drive operational excellence.

Qualifications

• Minimum 5-7 years of progressive leadership in Food & Beverage.
• Cluster or multi-outlet experience is an advantage.
• Fluent in English; additional languages (especially French or Arabic) are a plus.

Responsibilities

• Supervise day-to-day operations of all F&B outlets.
• Conduct regular operational audits for compliance.
• Monitor guest feedback and lead service improvement initiatives.

Skills

Leadership in Food & Beverage

Operational Excellence

Guest Satisfaction Improvement

Analytical Mindset

Interpersonal Skills

Education

Bachelors Degree or Diploma in Hospitality

Tools

Microsoft Office

Accor systems

Job description

• Supervise day-to-day operations of all F&B outlets across the cluster ensuring alignment with Accor brand standards and operational procedures.
• Partner with outlet leaders to optimize guest flow service quality and team efficiency.
• Conduct regular operational audits and ensure full compliance with Accors health safety and sustainability policies including HACCP standards.
• Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm authentic and memorable.
• Monitor guest feedback through TrustYou and other tools and lead service improvement initiatives.
• Support the development and execution of brand-aligned promotions and activations.
• Inspire and guide Outlet Managers and Supervisors across properties ensuring high engagement and a strong learning culture.
• Assist in recruitment onboarding cross-training and succession planning in partnership with Talent & Culture.
• Facilitate F&B learning programs in collaboration with Accor Academy or brand-specific modules.
• Support the Director in driving revenue generation cost control and profitability across all outlets.
• Track and analyze financial KPIs including average check cost of sales labor productivity and GOP contribution.
• Contribute to budgeting forecasting and strategic business reviews.
• Coordinate cross-hotel promotions calendar planning and group-wide F&B initiatives.
• Identify process improvements digital tools and sustainability practices to enhance guest experience and operational efficiency.
• Serve as project lead for select activations including culinary pop-ups theme nights or regional events.

Qualifications :

• Bachelors Degree or Diploma in Hospitality Hotel or F&B Management.
• Minimum 57 years of progressive leadership in Food & Beverage preferably in upscale or lifestyle brands within the Accor network.
• Cluster or multi-outlet experience is an advantage.
• Proven ability to lead large teams drive operational excellence and improve guest satisfaction.
• In-depth knowledge of restaurant bar banquet and IRD operations.
• Strong commercial acumen and analytical mindset.
• Excellent interpersonal leadership and communication skills.
• Proficient in Microsoft Office and Accor systems
• Fluent in English; additional languages (especially French or Arabic) are a plus.

Additional Information :

Your team and working environment:

Diverse young and vibrant team

Remote Work :

No

Employment Type :

Full-time