Cluster Director of Talent & Culture

FAIRMONT; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hospitality brand is looking for a Head of Talent & Culture to oversee HR strategies and operations at one of its properties in Dubai. This role involves managing recruitment processes, promoting positive work culture, and ensuring compliance with local regulations. Ideal candidates will have a strong HR background, particularly in the hospitality sector, with proven skills in communication and leadership.

Qualifications

• Minimum five years of HR experience in hospitality.
• Professional HR certification highly regarded.
• Deep understanding of HR best practices and employment legislation.

Responsibilities

• Lead and oversee the daily operation of the Talent & Culture Department.
• Manage recruitment and selection process for leadership positions.
• Implement strategies for talent attraction and retention.

Skills

Communication

Interpersonal Skills

Leadership

Problem Solving

Education

Bachelor's degree in Human Resources

Tools

HRIS platforms

Job description

Company Description

Join us at Accor, where life pulses with passion!

Pullman Dubai Jumeirah Lakes Towers, Novotel & Ibis Abu Dhabi Gate Hotels

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself. They all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities within your hotel, in other hotel environments, in your country, or anywhere in the world!

You will enjoy exclusive benefits specific to the sector and beyond, along with strong recognition for your daily commitment.

Everything you do with us will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• Lead and oversee the daily operation of the Talent & Culture Department and play a critical role in implementing the hotel’s human resources strategy;
• Assess organizational needs, develop aligned HR solutions, and implement strategies in employee relations, total rewards, recognition, administration, and colleague wellness;
• Promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and fun;
• Manage the annual Talent & Culture Budget effectively;
• Prepare and implement strategic activities to attract and retain talent;
• Establish relationships with local schools and universities;
• Lead Talent & Culture social media initiatives to promote the property as the best place to work;
• Lead recruitment and selection process for all leadership positions;
• Monitor and align staffing to business needs;
• Stay informed about trends in the local labor environment and make appropriate recommendations;
• Possess strong labor relations, mediation, and negotiation skills with a proven track record;
• Follow and implement onboarding procedures to ensure new employees feel welcome and prepared;
• Coordinate and conduct orientation and training programs;
• Organize annual performance reviews in line with company policies and frameworks;
• Assist departmental leaders with action plans from colleague surveys;
• Work with managers to analyze performance and identify areas for improvement;
• Create an environment supporting ongoing feedback and coaching;
• Implement retention strategies aligned with succession planning and business objectives;
• Ensure a safe working environment by complying with local health and safety regulations.

• A bachelor’s degree in Human Resources or related discipline; professional HR certification is highly regarded.
• A minimum of five years HR experience, ideally within the hospitality sector.
• Deep understanding of HR best practices, employment legislation, and regulatory frameworks.
• Exceptional communication, interpersonal, and leadership skills, with a polished demeanor.
• Proficient in HRIS platforms and related technologies.
• Proven ability to build trusted relationships internally and externally.
• Genuine passion for people and commitment to excellence in guest and employee experiences.
• Strong attention to detail and accuracy.
• Ability to solve problems and remain calm in busy situations.
• Reliable and trustworthy with sensitive information.