Cluster Director of Talent & Culture

PULLMAN; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A renowned hotel brand in Dubai seeks an HR Leader to oversee their Talent & Culture department. The role encompasses strategic execution of human resource initiatives focused on colleague engagement and retention in a vibrant hospitality environment. Ideal candidates will possess extensive experience in HR practices aligned with the hospitality sector, demonstrating exceptional communication and leadership skills.

Qualifications

• Minimum five years HR experience, ideally in the hospitality sector.
• In-depth understanding of HR best practices and employment legislation.
• Exceptional interpersonal abilities and professional demeanor.

Responsibilities

• Lead daily operations of the Talent & Culture Department.
• Develop HR solutions and strategies for employee relations and wellness.
• Manage recruitment processes for leadership positions.

Skills

Communication

Interpersonal Skills

Leadership

Problem Solving

Attention to Detail

Education

Bachelor’s degree in Human Resources

Professional HR certification

Tools

HRIS platforms

Job description

• Lead and oversee the daily operation of the Talent & Culture Department as well as play a critical role in the implementation of the hotel’s human resources strategy;
• Assess organizational needs, develop aligned human resource solutions and implement strategies in the areas of employee relations, total rewards, recognition, administration and Colleague wellness;
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun;
• Effectively manage the annual Talent & Culture Budget;
• Prepare and implement strategic activities to attract and retain talent to the property;
• Establish relationships with local schools and colleges / universities;
• Lead Talent & Culture social media initiatives to promote the property as the best place to work;
• Lead the recruitment & selection process of all leadership positions;
• Monitor and align staffing to business needs;
• Assist in monitoring present and future trends in the local labor environment, and make appropriate recommendations;
• Strong labor relations, mediation and negotiations skills with a proven track record;
• Follow and implement all Company and brand established onboarding procedures which ensure new employees feel welcome and all team members are prepared for the new colleagues’ arrival;
• Co-ordinate and conduct Company and brand specific orientation and training programs;
• Organize annual performance review process in line with Company policies, procedures, and Leadership Competency / Capability Framework;
• Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague surveys;
• Work with line managers to analyze performance by identifying areas for improvement;
• Create an environment which supports open ongoing feedback and coaching to enhance performance;
• Establish / implement retention strategies to fulfill succession planning and business objectives;
• Provide a safe working environment by ensuring local regulations are upheld for workplace health and safety.

Qualifications

• A bachelor’s degree in Human Resources or a related discipline; professional HR certification is highly regarded.
• A minimum of five years’ HR experience, ideally within thehospitality sector.
• In-depth understanding of HR best practices, with strong knowledge of employment legislation and regulatory frameworks.
• Exceptional communication, interpersonal, and leadership abilities, with a polished and professional demeanor.
• Proficient in HRIS platforms and related technologies, with a commitment to leveraging systems to enhance efficiency and service.
• Proven ability to form trusted relationships with internal stakeholders and external partners.
• A genuine passion for people and a commitment to delivering excellence in guest and employee experiences.
• Strong attention to detail, focused on doing things accurately and to a high standard.
• Able to solve problems and stay calm in busy, fast-paced situations.
• Reliable and trustworthy when handling private or sensitive information.