Cluster Director of Information Technology

We are currently seeking passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Cluster Director of Information Technology, you are responsible for monitoring the operation of all computer hardware installation and maintenance. Your role will include key responsibilities such as:

1. Serve as primary contact for all servicing of computer PC hardware.
2. Maintain licenses for all software and ensure that all systems are covered by the proper maintenance contacts.
3. Maintain a sufficient inventory of computer-related supplies.
4. Maintain a log of all computer hardware and a log of all service calls on computer hardware.
5. Manage the configuration records, program files, and data files on the computer system.
6. Monitor the performance of the computer software and maintain a log of performance reports, error and integrity check reports, system malfunctions, and solutions.
7. Install and test corporate-approved program changes to the hotel computer systems.
8. Investigate and report software problems to the vendor, or MIS regional, area, or corporate office.
9. Train selected hotel employees to take on major responsibilities of system management in your absence.
10. Maintain technical and user documentation, system reports, and newsletters.
11. Complete and distribute a monthly activities report to Corporate Vice President – Information Technology.

Education, Qualifications & Experiences

You should have a degree in the information technology field and previous experience in a similar role along with a proven knowledge of all IT-related sectors. An excellent command of English and the ability to design networks and provide technical leads are essential.

Knowledge & Competencies

The ideal candidate will be dynamic, well-qualified, with a high level of motivation and enthusiasm, and the ability to adapt to unpredictable events. You are proactive, reliable, and deliver accurate and timely performance. You should possess the following competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations