Cluster Business Development Executive

InterContinental; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading hotel group as a Cluster Business Development Executive, where you'll drive revenue and foster client relationships. Ideal candidates will have sales experience in the hospitality industry and a passion for delivering exceptional customer service in a dynamic environment.

Qualifications

• 1-2 years experience in the service or hospitality industry, ideally in Sales & Marketing.
• Fluency in English, both spoken and written.
• Self-motivated and organised.

Responsibilities

• Drive total revenue by identifying opportunities.
• Develop and maintain relationships with clients.
• Conduct market analysis for business development.

Skills

Customer Focus

Interpersonal Skills

Problem Solving

Team Collaboration

Tools

Microsoft Office

IHG sales tools

Job description

Do you see yourself as a Cluster Business Development Executive for InterContinental Hotels Group at Dubai Festival City?

What s your passion? Whether you're into triathlons, exploring new restaurants, or dancing the tango, at IHG, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies.

Imagine working for a company that gives you Room to Be Yourself. Our commitment to our people is to deliver Room to Belong, to learn and grow, to perform, to be recognized and rewarded, to be involved, and to take the initiative and lead.

The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Proactively drive Total Revenue (Rooms and Conference & Banqueting for the Events Centre), identifying and capitalising on opportunities in line with the set sales strategies and financial targets. Secure optimal rates that support the commercial objectives of the business.
• Develop in-depth knowledge of the business model, brand concept, market dynamics, client portfolios, industry exhibitions, and relevant geographical areas.
• Effectively utilise IHG-approved sales tools such as IBP, Delphi and Opera to streamline processes and ensure transparency and efficiency in day-to-day tasks.
• Engage with clients through planned meetings, site inspections, entertainment, networking events, and other relevant channels to grow and retain business.
• Foster consistent internal communication to share market intelligence, coordinate planning efforts, and ensure all stakeholders are informed of customer activities and opportunities.
• Conduct research to identify potential new clients, including corporate organisations, travel agents, event planners, and other key market segments.
• Maintain and develop a comprehensive database of leads, prospects, and key contacts to support targeted sales activity.
• Perform regular market analysis to monitor trends, competitor activity, and emerging opportunities for business development.
• Collaborate closely with the wider Sales & Marketing team to shape and implement innovative strategies to drive revenue and achieve defined KPIs.
• Actively prospect and generate new business through cold calls, referrals, and participation in relevant industry events.
• Deliver impactful site visits and tours, showcasing the hotel s facilities, services, and unique selling points.
• Support the development of tailored sales proposals, packages, and promotional campaigns in alignment with brand standards.
• Negotiate and finalise contracts with a customer-first approach that ensures mutually beneficial outcomes.
• Build strong, long-term relationships with clients, ensuring high levels of satisfaction and repeat business.
• Stay informed on industry developments, customer expectations, and competitor movements to continuously improve performance and approach.

What we need from you

• A minimum of 1 2 years experience in the service or hospitality industry, ideally in Sales &Marketing or a related commercial function.
• A high level of energy, enthusiasm, and results-driven mindset with an eye for quality and customer focus.
• Self-motivated, organised, and collaborative, with a team-oriented approach.
• Fluency in English, both spoken and written.
• Strong interpersonal and communication skills to nurture lasting professional relationships.
• Ambition to grow and eagerness to learn within a global hospitality environment.
• Sound judgement and strong problem-solving skills, with the ability to make considered decisions under pressure.
• Proficiency in Microsoft Office and IHG sales tools.

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