Cluster Assistant Sales Manager - Corporate - Sales & Marketing - InterContinental Hotels Group[...]

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global luxury hotel brand in Dubai is seeking a Front Desk Agent to enhance guest experiences through effective sales and exceptional service. This role requires a minimum of 2 years of experience in the service industry, strong communication, and proactive problem-solving abilities. Join a passionate team and embrace diverse opportunities in a vibrant hotel environment.

Qualifications

• Minimum of 2 years’ experience in the service industry and Sales & Marketing environment.
• Experience in Corporate segment preferred.
• Strong organizational and administrative skills.

Responsibilities

• Drive Total Revenue by selling to new and existing customers.
• Utilize IHG sales tools effectively for efficiency.
• Communicate market intelligence internally.

Skills

Strong communication skills

Teamwork

Sales & Marketing

Fluency in English

Problem-solving abilities

Job description

Do you see yourself as a Front Desk Agent for InterContinental Hotels Group at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day

• Drive Total Revenue (short- & long-term Room, C&B, F&B & other elements in the hotel) and sell to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
• Gain depth knowledge about the business model, concept, market dynamics and trends, exhibitions and geographic areas of the client portfolios that is managed.
• To utilize IHG sales tools in an appropriate manner to ease work processes and make the same more efficient and transparent - IBP, Delphi, I-RFP, IHG Merlin, IHG Sales Source, SSP and IHG Business Club.
• Consistently communicate “within” to share market intelligence, provide feedback and ensure customer awareness with the Hotels and to ensure planning and coordination of sales.
• Assist with the preparation of new products and services.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.

What we need from you

• Minimum of 2 years’ experience in the service industry and Sales & Marketing environment.
• Experience in Corporate segment will be preferred
• Strong communication and administrative skills.
• Organized and demonstrated good teamwork.
• Fluency in English.
• Proactive approach.
• Ability to meet deadlines.
• Strong passion, enthusiasm, and drive for results, with a focus on quality.
• Self-motivated, organized, and able to demonstrate effective teamwork.
• Excellent communication skills across various platforms – presentations, telephone, correspondence, and face-to-face interactions.
• Ability to develop and nurture beneficial relationships.
• Strong problem-solving and decision-making abilities, with a high level of common sense.