Club Lounge Attendant

POSITION PURPOSE

• To provide our Club and Suites guests with an on brand personalized arrival experience.
• Follow and implement Sheraton Club program as per Brand Standards/Guidelines.
• To effectively contribute in a high GSS loyalty composite through recognition, friendliness, helpfulness and efficiency.

ESSENTIAL FUNCTIONS

• Ensure that services provided are in harmony with our Sheraton core values.
• Ensure that our guests receive an on brand experience upon arrival and throughout their stay.
• Acknowledge and recognize Club guest and Elite Platinum, Titanium, and Ambassador Members on arrival at Club Lounge.
• Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
• Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection.
• 100% daily usage of the Guest Planning Screen Report to deliver preferences initiative successfully to our guests.
• Ensure compliance with PCI policies.
• Acquire the proper product knowledge needed to perform your job properly.
• Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay.
• Be aware of the hotel Fire and Emergency procedures.
• Ensure at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
• Ensure wastage is kept to the minimum.
• Support of Departmental objectives.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be proactive.
• Must be able to speak, read, and write and understand the primary language(s) used in the work place.
• Requires good communication skills, both verbal and written.
• Basic knowledge of hotel food and beverage operations.
• Basic knowledge of food and alcoholic beverages.
• Basic computational ability.
• Be aware of Health, Safety, & Fire regulations and that they too abide by the terms.
• Maintain high standard of personal hygiene at all time.
• Demonstrate proper and safe usage of all equipment.
• Ensure that full uniform is worn at all time.
• Care in service to avoid accidents.
• Maintain a clean and tidy work area.

QUALIFICATION STANDARDS

We do expect that you do have the experiences/ behaviors below. You:

• Totally embrace the philosophy of guest and customer service and owns the guests.
• Identify yourself with the hotel’s brand and operating philosophy.
• Possess a warm and friendly demeanor.
• Strive to achieve satisfaction and delight of our customers.
• Are detail oriented.
• Thrive on pride of work and its product.
• Play as a team to achieve common goals.
• Have immaculate personal presentation e.g. grooming and conversational ability.
• Demonstrate self-confidence, energy and enthusiasm.
• Have a strong ability to learn skills, retain and demonstrate learning.
• Uphold ethical business practices.

EDUCATION

High school degree required.

PHYSICAL CONDITION REQUIRED FOR YOUR ROLE

• Must be able to stand 8hrs a day while maintaining a smile and positive attitude.
• This job often requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• This job often requires to be able to lift up 5.5kg on a regular basis and continuing basis.
• Be able to lift trays of food or food items weighing up to 11kg frequently.
• Be able to push and pull carts and equipment weighing up to 90 kg occasionally.
• Be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• This job requires operating computers and computerized equipment.

EMPLOYMENT CONDITIONS

• This job may require you to work on holidays and/or on weekends.
• This job may require you to work a shift other than a day shift, including first, second, and/or overnight shift.
• This job often requires extended hours beyond a typical work week.
• This job requires you to conform to a conservative, formal grooming, attire, and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager.
• Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely.
• Our hotel has a no tolerance policy regarding unlawful discrimination and harassment; and require you to follow our anti-discrimination and anti-harassment policies.
• This job requires well-paced ability to maneuver between functions occurring simultaneously.