Cloud Operations Architect UAE Nationals

Amazon; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Join Amazon Web Services as a Cloud Operations Architect, where you'll drive customer adoption of AWS services. You'll provide strategic technical guidance and partner with customers to craft solutions, ensuring operational health and managing technical challenges. This role, crucial for success in our Cloud Operations, is ideal for individuals with a strong technical background and a passion for customer service.

Benefits

Flexible work-life balance

Mentorship and career growth opportunities

Inclusive team culture

Qualifications

• 3 years of technical engineering experience.
• Experience with AWS or other cloud services.
• Experience as a technical lead in customer-facing environments.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments remain operationally healthy.
• Develop relationships with customers, understanding their business needs.

Skills

Technical engineering

Customer collaboration

Problem solving

Technical guidance

Education

Bachelor's degree

Tools

AWS

Cloud services

Job description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? The Cloud Operations Architect drives our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from startups to Fortune 500 enterprises.

As a Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business and operational needs and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.

The Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support partners with a global list of customers building mission-critical applications on top of AWS services.

Key job responsibilities

1. Advise on solutions, provide technical guidance, and advocate for the customer.
2. Ensure AWS environments remain operationally healthy while reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Drive technical discussions regarding incidents, trade-offs, and risk management using your technical acumen and customer obsession.
5. Consult with a range of partners from developers to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. Proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service events, monthly & quarterly metrics, and prelaunch planning.
9. Solve a variety of problems as customers migrate workloads to the cloud.

About the team

Amazon values diverse experiences. Even if you do not meet all preferred qualifications, we encourage you to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, trusted by startups and Global 500 companies alike.

Work/Life Balance

We value work-life harmony, striving for flexibility to support your success at work and at home.

Inclusive Team Culture

Our employee-led affinity groups foster a culture of inclusion that celebrates our differences and promotes ongoing learning and diversity initiatives.

Mentorship and Career Growth

We provide knowledge sharing, mentorship, and resources to help you develop into a well-rounded professional.

Minimum qualifications

• 3 years of technical engineering experience.
• Experience with operational parameters and troubleshooting for compute, storage, networking, CDN, databases, DevOps, big data, analytics, security, or applications development in distributed systems.
• Bachelor's degree.
• Experience with AWS or other cloud services.
• Experience as a technical lead in enterprise or external customer-facing environments.
• UAE National Citizen (Emirati).

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit our support page for more information.