Cloud Operations Architect (UAE), Enterprise Support - EMEA Startups

Amazon; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading company seeks an AWS Technical Account Manager to serve as a trusted advisor for Enterprise Support customers. This role involves maximizing customer value from AWS services, driving technical discussions, and building relationships with clients. The ideal candidate will have experience in cloud platforms, strong communication skills, and a passion for cloud technology. Join a team dedicated to transforming businesses through cloud adoption and enjoy opportunities for career growth and mentorship.

Qualifications

• Experience in roles like Technical Account Manager or Solutions Architect.
• Understanding of operational parameters in cloud environments.
• Customer-facing experience with effective communication.

Responsibilities

• Advise on solutions and provide technical guidance.
• Ensure AWS environments are operationally healthy.
• Develop trusting relationships with customers.

Skills

Customer obsession

Communication

Technical guidance

Tools

AWS

DevOps

Docker

Kubernetes

Job description

At Amazon, our vision is to be the Earth's most customer-centric company. In 2006, we launched Amazon Web Services (AWS), providing customers with access to the same cloud technology we built to serve millions of shoppers. AWS is a secure cloud services platform offering computing power, database storage, content delivery, and other functionalities to help businesses scale and grow. Millions of businesses use AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.

About AWS

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, has not followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, earning the trust of customers from successful startups to Global 500 companies through our robust suite of products and services.

Inclusive Team Culture

At AWS, learning and curiosity are in our nature. Our employee-led affinity groups foster a culture of inclusion that empowers us to celebrate our differences. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.

Mentorship & Career Growth

We aim to raise our performance standards as we strive to become Earth's Best Employer. We offer endless knowledge-sharing, mentorship, and career development resources to help you grow into a well-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should not come at the expense of personal life, which is why we promote flexibility as part of our culture. When employees feel supported both at work and at home, we can achieve great things together.

The Role

An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. You will help customers maximize value from cloud technology by crafting and executing strategies to increase their adoption and use of AWS services, including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more.

You will partner with a range of clients, from startups to large enterprises, providing advice on architecture, support strategy, project planning, and operational issues. Your role involves building trusting relationships, driving technical discussions, and proactively identifying opportunities for customers to derive additional value from AWS.

Responsibilities

• Advise on solutions, provide technical guidance, and advocate for the customer.
• Ensure AWS environments are operationally healthy, cost-effective, and less complex.
• Develop trusting relationships by understanding customer business needs and technical challenges.
• Lead technical discussions on incidents, tradeoffs, and risk management.
• Consult with developers, executives, and partners across various teams.
• Collaborate with AWS Solutions Architects, Business Developers, and Sales teams.
• Proactively find opportunities for customers to gain additional value from AWS.
• Review service events and metrics regularly, and assist with prelaunch planning.
• Assist customers migrating workloads to the cloud and uplift their capabilities through workshops and sessions.

About the Team

As AWS expands in EMEA, you'll have opportunities to develop your technical consulting and leadership skills, work with talented cloud technologists, and pursue AWS certifications. We seek individuals passionate about transforming businesses through cloud adoption.

Minimum Requirements

• Experience in roles such as Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, or Cloud Architect.
• Understanding of operational parameters and troubleshooting in Compute, Storage, Networking, CDN, Databases, DevOps, Big Data, Security, and Applications Development.
• Experience working with internal enterprise or external customer-facing environments, with the ability to communicate effectively to varied audiences.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer obsession and professional experience with cloud platforms like AWS, Azure, or Google Cloud.
• Programming or scripting skills (Java, Python, Perl, Ruby, C#, PHP) are a plus but not mandatory.
• Knowledge of DevOps practices and tools (CI/CD, Puppet, Docker, Kubernetes, Chef) is advantageous.