Cloud Operations Architect

Amazon Web Services EMEA Dubai FZ Branch; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Join a forward-thinking company as a Cloud Operations Architect, where you will play a pivotal role in driving customer adoption of AWS services. This exciting position involves crafting strategies, providing technical guidance, and ensuring operational health of AWS environments. You will develop strong relationships with customers, addressing their business needs and technical challenges while advocating for their success. If you have a passion for cloud technology and a desire to innovate, this role offers a unique opportunity to make a significant impact in the cloud landscape. Be part of a team that values customer obsession and technical excellence, and help shape the future of cloud operations.

Qualifications

• Experience with AWS services or other cloud offerings is essential.
• Technical lead experience in customer-facing environment is preferred.

Responsibilities

• Advise on solutions and provide technical guidance to customers.
• Ensure AWS environments remain operationally healthy and cost-effective.
• Collaborate with various teams to enhance customer value from AWS.

Skills

Technical Guidance

Customer Advocacy

Cloud Solutions

Risk Management

Problem Solving

Education

Experience with AWS services

Technical Lead Experience

Tools

AWS EC2

AWS S3

AWS DynamoDB

AWS RDS

AWS Lambda

AWS CloudFront

AWS IoT

Job description

The Role

As a Cloud Operations Architect, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.
The Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

1. You’ll advise on solutions, provide technical guidance and advocate for the customer
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
3. Develop trusting relationships with customers, understanding their business needs and technical challenges
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management
5. Consult with a range of partners from developers through to C-suite executives
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
8. Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning
9. Solve a variety of problems across different customers as they migrate their workloads to the cloud

Desired Candidate Profile

• Experience with AWS services or other cloud offerings
• Experience in internal enterprise or external customer-facing environment as a technical lead
• UAE Citizen (Emirati)