Cloud Adoption Manager

Oracle; Dubai; On-site; USD 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Cloud Adoption Manager to enhance customer success in cloud solutions. This role focuses on driving customer activation, managing adoption plans, and ensuring a seamless experience throughout the cloud adoption lifecycle. The ideal candidate will possess a strong background in cloud technology and sales, with a passion for customer-centricity and innovation. Join a forward-thinking company that values diverse perspectives and offers a supportive work environment. This is an exciting opportunity to make a significant impact in a rapidly evolving industry and help customers thrive in their cloud journey.

Benefits

Flexible medical options

Life insurance

Retirement options

Volunteer programs

Qualifications

• Proven experience in Tech Cloud engineering roles with successful customer engagements.
• Solid understanding of cloud technology landscape with hands-on experience.

Responsibilities

• Drive customer activation and minimize time to first value.
• Continuously monitor and review Adoption Plan with customers.
• Identify structural issues affecting customer use of Oracle Cloud.

Skills

Customer Centricity

Cloud Technology Knowledge

Sales Lifecycle Experience

Networking Abilities

Multi-tasking

High Work Ethic

Education

Experience in Tech Cloud Engineering

Certifications in Oracle, AWS, GCP, or Azure

Job description

Job Description

Aligned to a territory and working together with Sales and Account Cloud Engineers (ACEs), the Cloud Adoption Manager will primarily focus on the post-booking side of our customer’s lifecycle, ensuring successful and sustainable cloud consumption growth.

Does this pique your interest? If so, we hope to meet you!

Responsibilities

The Cloud Adoption Manager will collaborate closely, as needed, with the relevant TCE teams to agree on specific activities and/or deliverables required in each of the accounts they are managing. The ultimate goal is to improve usage and usage growth of Oracle Cloud while also creating a robust customer experience across the entire cloud adoption lifecycle.

Typical activities:

1. Drive a fast and smooth Customer activation:
   • Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth.
   • Equip the customer with the relevant knowledge for early usage.
2. Manage the customer’s Adoption Plan:
   • Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization and success in this Critical Milestone (Go Live as an example).
   • Pro-actively monitor customer environment, assess risk and build mitigation plan.
   • Detect and flag potential new workloads or implementation opportunities.
3. Energize Customers: Share information and facilitate connection with relevant Oracle activities.
4. Removing barriers:
   • Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers.
   • Proactively Identify structural issues affecting customer use of Oracle Cloud and build up a resolution plan with relevant teams.
   • Act as a customer advocate for product features and requirements.

Qualifications

To fulfill the role of a CAM we are looking for individuals matching the following profile:

• Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.
• Passionate about Technology with Breadth and Depth knowledge:
  • Solid understanding of cloud technology landscape – hands-on experience (or certification) with Oracle, AWS, GCP or Azure is a plus.
  • Very strong experienced individual in a sales lifecycle with OCI architect experience/certifications.
  • Great experience of our database technologies.
• IT Market Literacy: Able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries.
• High Energy and social skills.
• Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success.
• Customer Lifecycle awareness:
  • Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
  • Position Oracle as a business partner by delivering value to functional through executive levels.
  • Partners with all LOBs inside TCE organization.
  • Standout colleague with great networking abilities and abilities to work with virtual teams.
  • Strong in multi-tasking.
  • High work ethic and proactivity.
• Agent of Change: Driving creative and new customer engagements to convert our customers into the best cloud advocates!

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling [phone], option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer.

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