Clinical Support Specialist - Middle East & Africa

ZOLL Medical Corporation; Dubai; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading medical technology firm in Dubai is seeking a Clinical Support Specialist to manage Clinical Programs and improve patient outcomes through training and education. The ideal candidate has significant experience in critical care and strong communication skills. This role involves extensive travel to deliver programs across the region, contributing to the strategies surrounding high-quality CPR.

Qualifications

• Resuscitation Officer, ICU/ED/CCU/Anesthesiology Nurse, physician, or Paramedic with a min of 3-5 years experience.
• Must have strong presentation skills to convey information effectively.

Responsibilities

• Act as a clinical specialist in delivering Clinical Programs.
• Initiate strategic conversations on the importance of high-quality CPR.
• Provide clinical expertise on resuscitation guidelines.

Skills

Experience with resuscitation

Written and oral communication

Analytical and problem-solving capabilities

Interpersonal skills

Education

ALS / APLS certification

Experience in critical or emergency care

Job description

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives.

Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally.

Products include AEDs, trauma kits, ventilators, temperature management solutions, and more.

Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job.

You'll have a career—and a purpose.

Join our team.

It’s a great time to be a part of ZOLL!

Job Summary

As a Clinical Support Specialist, you will have ownership of Clinical Programs, specialized clinical events and activities throughout both the pre- and post-sales stages focusing on improving patients outcome.

You will be responsible for positioning, scheduling, and delivering impactful and meaningful Clinical Programs across your region.

In addition, you will serve as a key clinical resource, supporting both the sales and marketing teams with your expertise.

This role reports directly to the Manager of Clinical Support.

Essential Functions

Act as a clinical specialist in positioning, promoting, aligning, scheduling and delivering Clinical Programs

Initiate strategic conversations with sales- and marketing teams as well as Business Partners and end-users on the importance of high-quality CPR and Clinical programs

Be a passionate advocate for Clinical Programs and the strategic process behind this

Serve as a clinical expert as it relates to resuscitation, including, but not limited to, AHA / ERC guidelines, clinical practice and translational research

Experience educating Health Care Providers

Demonstrated written and oral communications skills in English, including strong presentation skills and being able to effectively convey information

Technically savvy with electronic media, computer skills.

Experience with resuscitation and a passion for improving patient outcomes

Analytical and problem-solving capabilities

Interpersonal Skills

Being able to motivate, inspire and guide colleagues, Business Partners and customers

Demonstrates flexibility, autonomy, self-motivation, initiative and professionalism

Strong awareness of both verbal and nonverbal communication

Builds strong relationships with internal and external customers

Analytical and problem-solving capabilities

Strong proactive approach

Organizational Skills

Ability to prioritize tasks, manage deadlines, and allocate resources efficiently

Handles multiple demands and prioritize effectively

Stays calm and find opportunities in difficulties

Solid organizational skills, including attention to detail and multi-tasking skills

Plans, execute and monitors educational projects from start to finish

Other

The expectation is that this position will be field based and approximately 75% travel will be required.

There will be the need for occasional travel outside of the region.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity.

Essential and marginal job functions are subject to modification.

ZOLL Medical Corporation appreciates and values diversity.

We are an Equal Opportunity Employer M / F / D / V

ZOLL is a fast-growing company that operates in more than 140 countries around the world.

Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.

Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

Qualifications

Resuscitation Officer, ICU / ED / CCU / Anesthesiology Nurse, physician or Paramedic with a minimum of 3-5 years of experience in the critical or emergency care setting

ALS / APLS certification, instructor level preferred