Clinical Adoption Lead

Johnson & Johnson; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading healthcare company seeks a Clinical Adoption Lead based in Dubai to facilitate platform adoption and manage clinical relationships. The ideal candidate has over 5 years of experience in customer success within healthcare, exceptional communication skills, and familiarity with clinical workflows. This role requires organizing training and support for clients to achieve their goals, documenting interactions, and gathering feedback for continuous improvement.

Qualifications

• 5+ years in customer success, account management, or clinical enablement roles.
• Familiarity with hospital or clinical workflows.
• Advanced English language skills, verbal and written.

Responsibilities

• Build trusted relationships with clinical users.
• Support implementation efforts and drive adoption.
• Manage customer inquiries and resolve issues effectively.
• Track customer engagement and satisfaction metrics.
• Gather customer feedback for product improvement.
• Develop tailored engagement plans for customers.
• Maintain detailed records of all interactions.
• Assist in developing success stories and case studies.

Skills

Communication skills

Organizational skills

Customer success experience

Clinical settings familiarity

Interpersonal skills

Stakeholder navigation

Proactivity

Product management tools knowledge

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Customer Success Management

Job Category:

Professional

All Job Posting Locations:

Abu Dhabi, Abu Dhabi, United Arab Emirates, Dubai, Dubai, United Arab Emirates

Job Description:

Overview:

We are seeking a dedicated and customer-focused Clinical Adoption Lead to support customers post-implementation and ensure long-term success. This field-based role is responsible for facilitating platform adoption, managing customer clinical relationships, and enabling customers to achieve their goals. Ideal candidates will have experience in clinical settings, strong communication skills, and a passion for delivering value to healthcare customers.

Key Responsibilities:

• Clinical Relationship Management:
  Serve as the main point of contact for and build trusted relationships with a variety of clinical users.
• Adoption & Enablement:
  Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
• Issue Resolution:
  Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
• Account Monitoring:
  Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
• Feedback Loop:
  Gather input from customers and work with internal teams to continuously improve the product and customer experience.
• Success Planning:
  Develop tailored engagement plans to help customers meet defined success outcomes.
• Documentation:
  Maintain detailed records of all interactions, risks, and action items in internal systems.
• Value Storytelling:
  Assist in developing success stories and case studies that highlight customer outcomes.

Qualifications:

• 5+ years in customer success, account management, or clinical enablement roles, preferably in healthcare or digital health.
• Familiarity with hospital or clinical workflows and the ability to navigate complex stakeholder environments.
• Exceptional communication and interpersonal skills.
• Organized, proactive, and comfortable managing multiple priorities.
• Familiarity with the product lifecycle from conception to launch as well as product management tools and methodologies (e.g. Agile, Scrum)
• Familiarity with software development processes and tools. Has a basic knowledge of network connectivity and hardware. Basic knowledge of UX/UI principles to collaborate effectively with design teams.
• Willingness to travel up to 15%.
• Advanced English language skills, verbal and written

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.