Clinic Support Assistant

NMC; Dubai; On-site; AED 89,000 - 179,000; Full time

Job summary

NMC in Dubai seeks a patient care support professional to help prepare clinical areas, assist licensed healthcare professionals with examinations and procedures, and manage patient records with strict confidentiality.

The role emphasizes infection prevention, occupational safety, and clear communication with patients and families, under supervision of nursing staff and physicians.

Job description

Key Accountabilities

• Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around)

• When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.

• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.

• Manage patient records, updating information and ensuring confidentiality and data protection.

• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls

• Monitor inventory of medical supplies and restock as needed.

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

• Adhere to all safety, health, and infection control procedures.

• Speak up, if something isn't right.

• Maintain awareness of and comply with, the NMC Policies and Procedures

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required

• Understand Uphold the regulatory and accreditation standards and which of them apply to their daily working practice

• Support in the escort of patients within and between departments

• Transport patient specimens in accordance to NMC Policy.

• Strictly adhere to the regulator Scope of Practice.

• Escalate and raise concerns using the incident reporting system.

Infection Prevention and Control (IPC)

• IPC is everyone’s responsibility. All staff are required to read and implement the NMC IPC Policy and Strategy in an effort to maintain the highest possible standards of cleanliness at all times, thus reducing the risk of infection in patients, staff and visitors.

• The strictest hand hygiene compliance encompassing, 5 moments of hand hygiene, bare below the elbows and environmental care, will be expected of all staff, including the post holder, at all times.

Occupational Safety and Health Management Systems (OSHMS)

• Comply with OSHMS instructions, policies and safe working procedures

• Use of appropriate personal protective equipment and safety systems.

• Be familiar with emergency and evacuation procedures

• Not willfully or recklessly endanger anyone’s health and safe

• Assist with the preparation of risk assessments

• Report OSH Hazards, incidents, Near misses and issues

• Reduce, Reuse, Recycling of waste as much as possible

• Attend all OSH Trainings, awareness programs and mock drills.

• Participates in the OSHMS audits, inspections, ensuring standards are maintained

Responsibilities

• Prepare and organize clinical areas (inclusive of waiting areas) for patient presence, consultations and procedures.

• Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around)

• When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, all at the instruction and supervision of the licensed healthcare professional.

• When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy.

• Manage patient records, updating information and ensuring confidentiality and data protection.

• Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls

• Monitor inventory of medical supplies and restock as needed.

• Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional.

• Adhere to all safety, health, and infection control procedures.

• Speak up, if something isn't right.

• Maintain awareness of and comply with, the NMC Policies and Procedures

• Participate in all activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required

• Understand Uphold the regulatory and accreditation standards and which of them apply to their daily working practice

• Support in the escort of patients within and between departments

• Transport patient specimens in accordance to NMC Policy.

• Strictly adhere to the regulator Scope of Practice.

• Escalate and raise concerns using the incident reporting system.