Clinic Support Assistant

NMC

Abu Dhabi

On-site

AED 55,800 - 89,280

Full time

14 days+

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Job summary

NMC in Abu Dhabi is seeking a Clinic Assistant to support physicians and nurses in routine clinical duties, manage patient records, assist with examinations, and help deliver high-quality patient care in a busy hospital ward or clinic setting.

You will handle administrative tasks, maintain confidentiality, coordinate with nursing staff, prepare examination rooms, assist with equipment, and provide compassionate service to patients and families while upholding hospital policies.

Job description

Clinic Assistant – Key Responsibilities

To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician’s supervision.
Request the necessary investigation for the patient.
To assist the provision of high-quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwifes.
Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
Provide a range of healthcare and non-nursing duties, ensuring efficient and effective service to the ward/department at all times.
To assist with administration and non-nursing duties.
To perform basic care under the direction of Physician/ Registered Nurse/ Midwife.
To assist all patients who are able, towards independence and activity under the direction of the physician/Registered Nurse/Midwife.
To provide patient comfort by utilizing resources and materials; transporting patients; answering patients call and requests; reporting observation of the patient to the team leader.
To assist patient transfer to other departments.
To accompany patients who are ready for discharge.
To transport equipment and patient records between departments.
To support the registered nurse staff and ward clerk in the clerical, administrative and receptionist duties in the ward.
To assist in maintenance of stocks and non-medical supplies.
To develop and utilize good communication skills and pass on telephone messages.
To correctly use aids and equipment supplied for patients; report needs and obvious defects of this equipment to the Registered Nurse/ Midwife in charge.
To cover the duties of the ward clerk in absence.
To advise the Registered Nurse/ Midwife in charge of malfunctioning equipment.
To liaise with the Registered Nurse/ Midwifes in charge in the assessment of equipment and medical consumable items requirements.
To ensure appropriate utilization of resources effectively and efficiently.
To provide a positive patient experience through the delivery of high-quality customer service.
To identify unsafe care practices and contribute to corrective actions.
Observe and maintain confidentiality of information data relating to patients, staff, service and the organization.
To appropriately escal(ate) identified concerns according to level of urgency.
To demonstrate an understanding of positive health and promote positive health.
To ensure continuity of care; the clinic assistant must update the physician/midwife in charge of any task, procedures and advice given to the patient and his/her family.
To work within the current policies issued by hospital, reporting any sickness and accidents to the physician/Registered nurse/midwife and Nurse Manager.
To liaise with nursing colleagues and other professional standards, hospital policies and procedures, local requirements and JCI standards.
To participate in any other duties that you may be asked to undertake by physician/Senior nursing staff within the scope of practice.
To ensure that patients/clients belongings and valuables are kept safely, adhering to local procedures.
To be able to administer and seek advice on the appropriate measures in an emergency.
To ensure that patients/clients privacy is maintained and that dignity and freedom of choice is enhanced.
To report all changes in patients’ condition to the physician/Registered nurse/ Midwife.
To maintain knowledge, skills and accept responsibility for own education and career development.
To attend in-service training, other training program and meetings as required.
Set goal and standards for self-improvement.
To process a clear understanding and commitment to NMC’ policy; accepts and recognizes the legal limitations and ethical parameters of the role.
Demonstrate effective oral and written communication skills.
Demonstrate flexibility in meeting work demands and ability to work as a team.
Demonstrate understanding of cultural differences.
Takes direction from the Registered nurse/ midwife in problem solving.
Maintains confidentiality at all times.
Be informed on health & safety regulation affecting the unit in which they work.
Have full knowledge of fire precautions and regulations.
Be familiar with all types of Hospital codes and know how to telephone for emergency services.
The Clinic Assistant will also be expected to contribute to the wider corporate and organizational development needs as appropriate within the scope of service.
The Clinic assistant will be expected to ensure compliance with the requirement of the health and safety regulations of the hospital.
Meets work demands and is able to follow directions accurately.
To perform any other duty as required by line manager that commensurate with the post.
Prepare patient for examination by Doctor.
Assists Doctor and Registered nurse/ midwife in certain procedures e.g. Amniocentesis, Amino Drainage, CVS, IUT.
Ensures that all procedures and investigations are charged.
Ensure clinics are clean and clinical waste is managed as per hospital/DOH guidelines.
Ensures treatment rooms are cleaned after each procedure is completed.
Cleans used instruments as necessary before sending the instruments to CSSD for sterilization.
Cleans used equipment after every use and dates/ signs clean equipment tag.
Maintains inventory of all clinical trays and surgical instruments stored in doctor’s room and treatment room.
Assists in Outpatient clinics where required. Flexible in assignment when directed by Registered Nurse/ Midwifes in charge.
Comply consistently with NMC policies, procedures & practices.
Maintain confidentiality with regards to any information exchanged or received in current capacity in accordance with confidentiality agreement and organizational policy.