Clinic Manager

Confidential Company; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A confidential company seeks a Clinic Manager to lead operations and ensure high standards in patient care and clinic management. The role requires overseeing staff, managing compliance, and tracking financial performance. Ideal candidates will have a bachelor's degree and 3-5 years of related experience, with proficiency in clinic management software and MS Office.

Qualifications

• 3–5 years in clinic management, preferably in aesthetic/medical settings.
• Proficiency in English; Arabic is an advantage.
• Familiarity with DHA/DOH/MOH licensing standards.

Responsibilities

• Lead daily operations overseeing reception, therapists, nurses, and doctors.
• Implement and audit standard operating procedures.
• Monitor daily revenue, collections, and appointment metrics.

Skills

Operational management

Patient care

Inter-departmental coordination

Financial analysis

Compliance adherence

Education

Bachelor’s degree in Healthcare Administration or Business Management

Tools

Clinic management software

MS Office

Job description

• Lead daily operations across reception, therapists, nurses, and doctors.
• Manage staffing schedules, attendance, and team productivity.
• Drive adherence to clinical and customer service standards.
• Support HR in performance reviews, training, and development.
• Oversee the full patient journey from booking to follow-up.
• Ensure smooth inter-departmental coordination and client flow.
• Address complex or VIP client concerns promptly.
• Collect and analyze patient feedback to enhance service delivery.

C. Operations & SOPs

• Implement and audit standard operating procedures.
• Track KPIs such as wait times, patient satisfaction, and conversion rates.
• Ensure accuracy in daily schedules, offers, and communications.
• Monitor daily revenue, collections, and appointment metrics.
• Analyze and report on sales and financial performance.
• Collaborate with finance on reconciliations and reporting.
• Drive achievement of monthly revenue and productivity targets.

E. Inventory & Procurement

• Oversee stock levels of consumables and medical supplies.
• Liaise with vendors for pricing, restocking, and expiry control.
• Ensure compliance with storage and safety standards.

F. Compliance & Safety

• Maintain all operational licenses and regulatory records.
• Enforce hygiene, infection control, and safety protocols.
• Conduct internal compliance audits and inspection readiness reviews.

G. Marketing & Communication

• Ensure staff are updated on services, pricing, and promotions.
• Support in-house marketing activities and external campaigns.
• Coordinate with customer service and marketing on online reviews and feedback response.

3. Qualifications & Skills

• Education: Bachelor’s degree in Healthcare Administration, Business Management, or equivalent.
• Experience: 3–5 years in clinic management, preferably in aesthetic/medical settings.
• Language: English proficiency required; Arabic is an advantage.
• Systems: Proficiency in clinic management software and MS Office.
• Regulations: Familiarity with DHA/DOH/MOH licensing and compliance standards.

Employment Type

Full Time

Company Industry

• Fitness
• Gym
• Salon
• Spa

Department / Functional Area

• Doctor
• Nurse
• Paramedics
• Medical Research

Keywords

• Clinical Supervisor
• Clinic Manager

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