Clinic Customer Care Executive

Ortho X Clinic LLC; Dubai; On-site; AED 30,000 - 45,000; Full time

Job summary

A well-established clinic in Dubai seeks a Patient Service Coordinator to enhance patient interactions. This role involves managing inquiries, appointment scheduling, and ensuring high-quality patient care. Ideal candidates should have a background in healthcare customer service with a strong emphasis on communication and empathy. Join our team to contribute to a positive patient experience in a supportive environment.

Qualifications

• Minimum of 2 years experience in customer service, preferably in healthcare.
• Fluency in English and an additional language required.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Manage patient inquiries and scheduling, ensuring seamless communication.
• Handle billing inquiries and maintain patient records.
• Conduct follow-up calls to gather patient feedback.

Skills

Customer Service

Communication

Problem Solving

Interpersonal Skills

Attention to Detail

Empathy

Education

Certification in Healthcare Customer Service

Tools

Electronic Health Record (EHR) Systems

Job description

Secondary School(Academic / General), Intermediate School

Nationality

Filipino

Female

Vacancy

1 Vacancy

Job Description

• Manage patient inquiries and provide accurate information about clinic services, ensuring a seamless experience from the first point of contact.
• Schedule and confirm appointments using clinic management software to maximize daily operations and minimize patient wait times.
• Act as a liaison between patients and healthcare professionals, effectively communicating patient needs and concerns to ensure high-quality care.
• Handle billing inquiries and explain insurance coverage details to patients, ensuring transparency and understanding of financial responsibilities.
• Maintain up-to-date patient records and documentation, ensuring compliance with privacy regulations and enhancing patient care coordination.
• Assist in the implementation of patient feedback mechanisms to continuously improve service quality and patient satisfaction.
• Conduct follow-up calls post-appointment to gather patient feedback, reinforcing the clinic's commitment to exceptional service.
• Manage clinic correspondence, including emails and phone calls, with professionalism and empathy to foster a positive patient relationship.
• Support marketing initiatives by promoting clinic services through community outreach and patient education programs.
• Collaborate with clinic staff to streamline operations and improve patient flow, contributing to an efficient and welcoming clinic environment.

Desired Candidate Profile

• Minimum of 2 years experience in customer service, preferably within a healthcare setting, showcasing your ability to handle sensitive situations.
• Certification in healthcare customer service or relevant courses that demonstrate commitment to professional development in patient care.
• Experience with electronic health record (EHR) systems, enhancing your ability to manage patient data effectively.
• Fluency in English and an additional language, facilitating communication with a diverse patient base in a multicultural environment.
• Strong interpersonal skills, enabling you to build rapport with patients and work collaboratively with healthcare teams.
• Excellent problem-solving abilities, allowing you to address patient concerns swiftly and efficiently.
• Detail-oriented mindset, ensuring accuracy in patient records and appointment scheduling to minimize errors.
• Empathy and compassion, essential for providing patients with a supportive and understanding experience during their visits.
• Physical ability to navigate a busy clinic environment, including standing for extended periods and assisting patients as needed.

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