Clinic Coordinator

NMC GROUP SERVICES.; Sharjah; On-site; AED 78,000 - 123,000; Full time

Job summary

NMC GROUP SERVICES is seeking a Physiotherapy Patient Journey Coordinator in the United Arab Emirates. The role will manage the patient journey from registration through treatment, coordinating appointments, assessments, plans, and follow-ups with therapists and clinicians.

You will educate patients on schedules, required documentation, and insurance processes, and you will handle referrals and inquiries while maintaining high standards of service and confidentiality.

Qualifications

• Bachelor’s degree in healthcare administration, Hospital Administration, Physiotherapy or related field.
• Minimum 2 years of experience in patient coordination, rehabilitation services, physiotherapy operations, or healthcare administration.
• UAE healthcare experience preferred.

Responsibilities

• Act as the primary contact for physiotherapy patients throughout treatment journey.
• Coordinate registrations, appointments, sessions, follow-ups, and patient inquiries.
• Schedule initial assessments, treatment plans, and rehabilitation sessions.
• Educate patients on schedules, documentation, insurance approvals, and package information.
• Conduct follow-up calls to ensure treatment adherence and continuity of care.
• Coordinate referrals from physicians and other specialties.

Skills

Patient coordination

Appointment scheduling

Communication

Insurance approvals

Customer service

Documentation

KPI reporting

Education

Bachelor's degree (healthcare administration/related)

Job description

Physiotherapy Patient Journey Coordination

• Act as the primary point of contact for physiotherapy patients throughout their treatment journey.

• Coordinate physiotherapy registrations, appointments, treatment sessions, follow-ups, and patient inquiries.

• Schedule initial assessments, treatment plans, and rehabilitation sessions.

• Educate patients regarding treatment schedules, required documentation, insurance approvals, and package information.

• Conduct follow-up calls to ensure treatment compliance and continuity of care.

• Coordinate patient referrals from physicians and other specialties.

Appointment Scheduling and Capacity Management

• Manage physiotherapy appointment calendars and therapist schedules.

• Ensure efficient utilization of physiotherapy treatment rooms and resources.

• Coordinate appointment rescheduling, cancellations, and waiting lists.

• Monitor therapist availability and optimize appointment allocation.

Clinical and Operational Coordination

• Liaise closely with Physiotherapists, Orthopaedic Consultants, Sports Medicine Specialists, Neurologists, Rehabilitation Teams, and other referring Specialities, Patient Administration, and Customer Experience teams.

• Facilitate smooth communication between patients and healthcare providers.

• Ensure all required documentation, referrals, and approvals are available prior to treatment.

• Escalate patient concerns and operational issues to relevant departments.

Insurance and Financial Coordination

• Coordinate insurance approvals and authorization requirements for physiotherapy services.

• Liaise with Finance and Revenue Cycle Management regarding treatment packages, billing, and estimates.

• Monitor pending approvals and ensure timely follow-up.

• Support patients with treatment package and payment-related inquiries.

Patient Experience

• Ensure a high standard of customer service for physiotherapy patients.

• Manage patient concerns, complaints, and service recovery initiatives.

• Support VIP patients and priority rehabilitation programs.

• Promote patient satisfaction and adherence to treatment plans.

Reporting and Quality Improvement

• Maintain physiotherapy databases, appointment trackers, and utilization reports.

• Support departmental KPI achievement.

• Prepare reports on:

  • Physiotherapy volumes

  • Appointment utilization rates

  • Patient follow-up compliance

  • Cancellation and no-show rates

  • Insurance approval turnaround times

  • Patient satisfaction scores

  • Revenue performance.

Compliance

• Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.

• Adhere to all NMC patient safety, infection control, and quality standards.

• Maintain accurate and timely documentation.

Desired Candidate Profile

• Bachelor’s degree in healthcare administration, Hospital Administration, Physiotherapy, or a related healthcare field.

• Minimum 2 years of experience in patient coordination, rehabilitation services, physiotherapy operations, or healthcare administration.

• UAE healthcare experience preferred.