Clinic Client Coordinator

SEVEN; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai is seeking a Client Coordinator to enhance patient experiences at their clinic. This position requires excellent customer service skills and entails managing patient appointments, addressing concerns, and providing administrative support to ensure operational efficiency. The ideal candidate will excel in communication and coordination to foster positive patient relationships and contribute to clinic success.

Qualifications

• Strong communication skills for patient interaction.
• Experience in customer service and administrative roles.
• Ability to manage multiple tasks and maintain organization.

Responsibilities

• Manage patient appointments and inquiries effectively.
• Assist with front desk operations and patient documentation.
• Coordinate with medical staff to ensure seamless patient journey.

Skills

Patient Coordination

Customer Service

Administrative Support

Communication

Job description

The Client Coordinator plays a critical role in ensuring a seamless and positive patient experience at the Clinic. Acting as the first point of contact for patients, this role involves managing appointments, handling patient inquiries, assisting with administrative tasks, and supporting the Clinic Manager in ensuring smooth clinic operations. The Client Coordinator is responsible for maintaining excellent patient relationships, ensuring high levels of customer satisfaction, and contributing to the clinic’s overall efficiency.

• Patient Coordination & Customer Service
• Serve as the primary point of contact for patients, addressing inquiries and providing information on clinic services.
• Greet patients in a professional and friendly manner, ensuring a welcoming atmosphere.
• Schedule, reschedule, and confirm patient appointments, ensuring optimal scheduling to minimize wait times.
• Assist patients with pre-appointment paperwork, insurance verification, and necessary documentation.
• Address and resolve patient concerns and complaints in a timely and professional manner.
• Educate patients on available treatments, diagnostic screenings, and wellness programs offered at the clinic.
• Administrative Support
• Maintained accurate and up-to-date patient records in the clinic management system.
• Assist with patient check-in and check-out processes, ensuring all necessary documents and payments are collected.
• Coordinate with medical and non-medical staff to ensure a smooth patient journey through the clinic.
• Supported the Clinic Manager in daily administrative tasks, including report generation and operational coordination.
• Assist in maintaining front desk and waiting areas to ensure a clean, organized, and professional environment.
• Appointment & Scheduling Management
• Manage the clinic’s appointment booking system to maximize efficiency and minimize gaps in the schedule.
• Follow up with patients to confirm appointments and provide necessary pre-appointment instructions.
• Monitor appointment cancellations and implement strategies to reduce no-shows.
• Coordinate with doctors, nurses, and wellness practitioners to optimize their schedules and availability.
• Billing & Insurance Assistance
• Assist patients with insurance queries and coordinate with the finance team to ensure proper documentation for claims.
• Processed patient payments, generated invoices, and provided payment receipts.
• Maintain knowledge of insurance policies and eligibility requirements to help patients navigate their coverage.
• Compliance & Quality Assurance
• Ensure adherence to DHA regulations regarding patient confidentiality and medical records management.
• Assist in maintaining compliance with clinic policies, procedures, and industry best practices.
• Monitor and report any operational issues affecting patient experience or compliance.
• Communication & Relationship Management
• Foster strong relationships with patients by ensuring clear and effective communication.
• Act as a liaison between patients and healthcare providers to facilitate smooth information flow.
• Gather patient feedback and suggest improvements to enhance service quality and patient satisfaction.
• Work closely with the marketing team to promote patient engagement initiatives and wellness programs.