Client Success Specialist - Property Monitor

Bayut | dubizzle; Dubai; On-site; AED 80,000 - 130,000; Full time

Job summary

A prominent real estate technology platform is seeking a Client Success Specialist to deliver impactful training sessions to clients. This role requires strong interpersonal skills, a background in education or coaching, and the ability to tailor training programs effectively. The position offers a chance to work within a dynamic team in a multicultural environment with room for professional growth.

Benefits

Competitive Tax-free Salary

Annual Air Ticket Allowance

Employee discounts at multiple vendors

Rewards & Recognitions

Learning & Development

Qualifications

• 2-4 years of experience as a Trainer/Coach.
• Experience in creating and delivering training programs.
• Ability to multitask and manage time effectively.

Responsibilities

• Deliver in-person training sessions for clients across the UAE.
• Conduct regular training webinars and coordinate with the Sales support team.
• Tailor training programs to client needs and assess training effectiveness.

Skills

Customer services

Training techniques

Design Thinking

Presentation skills

Interpersonal skills

Excel

Education

Bachelor’s in Education or Coaching

Job description

Property Monitor is the UAE’s leading real estate technology and market intelligence platform, recently acquired by Dubizzle Group. At Property Monitor, we empower developers, brokers, investors, and property professionals with authoritative data and powerful analytics, enabling them to make faster, smarter, and more informed decisions.

As part of Dubizzle Group, we are alongside five powerhouse brands - including market-leading platforms like Bayut and dubizzle trusted by over 123 million monthly users. Together, these brands shape how people buy, sell, and connect across real estate, classifieds, and services in the UAE and broader region.

As the Client Success Specialist for Property Monitor, you will lead the delivery of high-impact training sessions for our clients across the UAE. You will be responsible for conducting engaging in-person and online training programs for both new and renewal clients, primarily within real estate brokerages.

In this role, you will :

• Deliver in-person training sessions at client offices, primarily in Dubai and occasionally across other GCC markets.
• Conduct regular training webinars and work with the Sales support team to coordinate the training.
• Use CRM to log training on a company level to ensure the Account Manager and the wider team have full visibility.
• Tailor training programs to suit client needs, including onboarding new clients and enhancing platform usage for renewing clients.
• Collaborate with the Customer Success and Sales teams to schedule and prioritise training sessions.
• Work with other internal teams to develop and maintain high-quality training materials, user guides, and supporting documentation.
• Continuously assess training effectiveness and collect feedback to drive improvements.
• Maintain strong product knowledge, staying up to date with new features and updates to effectively train clients.
• Support clients with best practices and use cases to maximise their return on investment in our platform.
• Represent Property Monitor within other Group-wide training programs.

Requirements

• Bachelor’s in Education or Coaching preferred.
• 2-4 years of experience as a Trainer / Coach.
• Previous experience in creating and delivering training programs.
• Well-versed in customer services and training techniques with the ability to learn quickly.
• Understands the importance of training.
• Understands Design Thinking routines / techniques.
• Strong written and verbal skills and the ability to shift communication depending on the audience.
• Exceptional interpersonal and presentation skills
• Intermediate or higher Excel skills.
• A go-getter (someone who looks for opportunities and areas to improve) who is proactive.
• Ability to embrace change within the organisation in a professional and upbeat manner.
• Desire to learn, grow and help to improve the training department and work across multiple departments as needed.
• Ability to take full ownership of tasks and materials assigned in an honest and innovative manner.
• Ability to multitask, prioritise, and manage time effectively.
• Highly presentable with a responsible and professional attitude.
• A fast paced, high performing team.
• Multicultural environment with over 60 different nationalities
• Competitive Tax-free Salary
• Annual Air Ticket Allowance
• Employee discounts at multiple vendors across the emirates
• Rewards & Recognitions
• Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.