Client Solutions Manager, Tech - MENA - Global Business Solutions

About the team

The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic, and open to change. You are joining a team of consultants and marketing and self-service platform experts who proactively drive the client’s growth strategy, including upsells, renewals, and campaign reactivations. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

1. Manage and grow post-sale client relationships with advertisers of all sizes.
2. Cross-functionally coordinate with internal teams such as ad ops, product, and R&D teams to ensure smooth and successful campaign execution.
3. Work with internal teams to guide inventory allocation.
4. Monitor and analyze ad campaigns, and proactively take initiative to improve results.
5. Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
6. Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and use those insights to improve our advertising offerings.
7. Share marketplace feedback and guide our advertising strategy.
8. Support and work with the sales team on pre-sale research and pitch.
9. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.

Minimum Qualifications

1. Experience: At least 5 years of experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy.
2. Analytical Mindset: Demonstrated ability to use data to drive decisions and optimize campaign performance.
3. Client-Centric: A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
4. Strategic Thinking: Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
5. Industry Expertise: Deep understanding of the digital marketing ecosystem and trends in the services sector.

Preferred Qualifications

1. Expertise in managing Ad Campaigns (META, Google, TikTok, etc.).
2. Experience in managing a portfolio of Tech Clients.
3. Given the nature of the business and market this role will be supporting, Arabic speaking capability is preferred.