Client Solutions Manager - Mandarin Speaking

VerifiedJobs.ae; Dubai; On-site; AED 200,880 - 290,160; Full time

Job summary

TikTok is seeking a Client Solution Manager to grow and manage post-sale relationships with advertisers across the China inbound business. You will coordinate with sales, ad ops, product, marketing and policy teams to deliver tailored, data-driven campaign solutions.

The role requires deep understanding of China's digital marketing landscape, strong English and Mandarin communication skills, and the ability to translate client needs into actionable campaigns that drive growth and renewals.

Qualifications

• Experience in account management/client services roles in digital marketing, MENA experience is a big plus
• Strong understanding of China's digital marketing ecosystem, industry, and creative trends
• Experience managing performance advertisers with a deep understanding of their challenges
• Experiences in working with cross-functional teams
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Self-starter, fast learner, creative, outside-the-box thinker
• Excellent communication and presentation skills
• Excellent verbal and written English and Mandarin

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes
• Support and work with sales teams on pre-sale research and pitch
• Coordinate with cross-functional teams—sales, ad ops, product, marketing, policy, and R&D—to ensure smooth campaign execution
• Monitor and analyze ad campaigns, and proactively take initiative to improve results
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setup, and optimization; analyze performance data to deliver data-driven insights
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Achieving growth and hitting sales targets by successfully managing book of business

Skills

Account management

Digital marketing

Client services

Cross-functional teamwork

Data analysis

Project management

Communication skills

Mandarin

English

Job description

Job Description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Client Solutions

The Client Solutions team's mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the clients growth strategy, including upsells, renewals and campaign reactivations.

The Client Solutions team is looking for a Client Solution Manager to manage and drive its China Inbound Business. Success in your role requires an overall understanding of the China's digital media ecosystem, a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Manage and grow post-sale client relationships with advertisers of all sizes
• Support and work with sales teams on pre-sale research and pitch
• Coordinate with cross-function teams - sales, ad ops, product, marketing, policy, and R&D teams etc. internally to ensure a smooth and successful campaign execution
• Monitor and analyze ad campaigns, and proactively take initiative to improve results
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
• Achieving growth and hitting sales targets by successfully managing book of business

Qualifications

• Experience in account management/client services roles in digital marketing, MENA experience is a big plus
• Strong understanding of China's digital marketing ecosystem, industry, and creative trends
• Experience managing performance advertisers with a deep understanding of their challenges
• Experiences in working with cross-functional teams
• Ability to analyze data and identify insights to assess campaign performance
• Proactive attitude with excellent project management, organizational, and analytical skills
• Self-starter, fast learner, creative, outside-the-box thinker
• Excellent communication and presentation skills
• Excellent verbal and written English and Mandarin

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace.

At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.