Client Solutions Manager - Consumer Brands - MENA - Global Business Solutions

TikTok; Dubai; On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in digital advertising seeks a Client Solutions Manager with expertise in consumer industries. You will enhance client relationships, leverage TikTok's advertising solutions, and drive results through strategic partnerships. Ideal candidates have a strong background in digital marketing, excellent communication skills in English and Arabic, and the ability to analyze data for actionable insights.

Qualifications

• 3–5 years of client-facing experience in digital marketing or media.
• Proficiency in English and Arabic for effective communication.
• Deep understanding of GCC and Egypt market landscape.

Responsibilities

• Own and grow post-sales client relationships in Consumer verticals.
• Develop, launch, and optimize full-funnel ad strategies.
• Translate data into insights to guide campaign optimization.

Skills

Client management

Data interpretation

Strategic thinking

Analytical skills

Creative insights

Job description

About the Client Solutions Team: The Client Solutions team is dedicated to building scalable, long-term partnerships by delivering best-in-class campaign services and addressing the unique challenges of direct clients and agencies. As a Client Solutions Manager, you will act as a strategic partner and consultant, combining deep product expertise with critical thinking and analytical skills to drive client success across TikTok’s advertising solutions. Our team comprises digital marketing experts who proactively shape clients' growth strategies, including upsells, renewals, and reactivations. We are trusted advisors who connect key stakeholders, inspire innovation through insights, and foster collaboration to achieve measurable business outcomes and lasting client relationships. Success in this role requires a sharp analytical mindset, strong problem-solving skills, and the ability to thrive in a fast-paced environment. You will manage daily client relationships, identify opportunities, and provide data-driven, scalable solutions that exceed expectations and promote long-term investment.

About the role: The Client Solutions Manager - Consumer is an expert in TikTok's performance and branding advertising products for clients in the Consumer Industries (personal care, home care, beauty, cosmetics). The manager proposes full-funnel advertising solutions during the pre-sales stage and is responsible for campaign operation and optimization of auction advertising products post-sales. Responsibilities also include educating clients on new TikTok ad products and adopting new features to upsell to existing clients.

Responsibilities:

1. Own and grow post-sales client relationships with advertisers in the Consumer vertical (beauty, home care, personal care).
2. Support Business Partnership Managers in pre-sales pitches, focusing on strategy, product fit, and creative storytelling.
3. Develop, launch, and optimize full-funnel ad strategies leveraging TikTok’s solutions (branding, performance, organic).
4. Maximize adoption of TikTok's auction platform and tools, providing real-time support and troubleshooting.
5. Translate data into insights; analyze campaign performance to guide optimization, build case studies, and surface learnings.
6. Lead strategic business reviews, consult clients on growth opportunities, and deepen relationships through a solutions-first approach.
7. Collaborate with Creative, Measurement, Policy, Ad Ops, and Organic teams to ensure campaign success and a seamless client experience.
8. Champion key product areas internally to upskill the team and share cross-market knowledge.
9. Help clients unlock TikTok's creative potential by providing actionable strategies and asset recommendations.
10. Contribute to product adoption in performance and brandformance offerings through education, testing, and feedback loops.

Minimum Requirements:

• 3–5 years of client-facing experience in digital marketing, agencies, platforms, or media, with proven success managing or supporting consumer brand advertisers.
• Proficiency in both English and Arabic (spoken and written) to enable effective communication across regional markets.
• Deep understanding of the GCC and Egypt market landscape, particularly within CPG/FMCG or similar industries.
• Strong analytical and data interpretation skills, with hands-on experience in auction-based advertising and campaign optimization.
• Collaborative, proactive, and consultative approach to build trusted partnerships and drive results.

Preferred qualifications:

• Sales-oriented mindset with strong account management skills and experience.
• Experience working with or within global media agencies, understanding agency workflows and influencing planning and buying decisions.
• Good technical understanding of digital marketing technologies, integrations, and infrastructure, with the ability to translate technical language for non-technical stakeholders.
• Experience conducting measurement studies for consumer brands (e.g., Brand Lift Studies, Marketing Mix Modeling).
• An eye for creative insights to help brands utilize their existing assets on TikTok.