Client Solutions Lead, Utilities & Fintech - Global Business Solutions - Dubai

TikTok; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

TikTok is seeking a Client Solutions Team Lead in Dubai to build scalable, healthy client relationships by solving advertisers' challenges through campaigns services. You will join a team of consultants and platform experts driving growth with upsells, renewals and reactivations.

In this role you will own operations, mentor CST members, collaborate with ad ops, product, engineering and creative teams, and define vertical strategy, ensuring rigorous execution and data-driven improvement.

Qualifications

• Extensive years of experience in account management/client services in digital performance marketing.
• Proactive with excellent project management, organizational, analytical and strategic thinking skills.
• Experience managing performance advertisers and understanding their challenges.

Responsibilities

• Lead CST teams on process updates and product priorities.
• Collaborate with ad operations, product development, engineering and creative teams to resolve complex client issues.
• Drive mobile app-focused ad product adoption, and incorporate marketplace feedback into product strategies.
• Mentor and coach the team to become a first-class unit.

Skills

Account management

Client services

Project management

Analytical thinking

Strategic thinking

Job description

Responsibilities

The Client Solutions team mission is to establish and build scalable, healthy, long- term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Team Leads have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.

Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities:

Client Solutions Team Lead will be hyper focused on the key vertical. Working with XFN teams to build out best practices, playbooks, and vertical analyses for their clients and internal teams. They are the decision maker for their CST teams on process updates and product priorities.

CST Lead partners with stakeholders from ad operations, product development, engineering, and creative teams to resolve complex client issues, drive the foundations and adoption of mobile app-focused ad products, and incorporate marketplace feedback into product improvement strategies. Using the influence and relationship-building skills, they provide TikTok-caliber client service, research and market analysis. They anticipate how decisions are made, persistently explores and uncovers the business needs of TikTok's key clients and translates that into solution driven offerings to grow the business. Leading from the front, they are a working mentor to the team, enabling the team to become a first class unit.

• -Vision: Vertical strategy & planning - work with Sales lead on defining the focus for unit


• -Ownership: Deployment & Execution of strategy through CSMs, own the business


• -Product: Own operational rigor to drive foundational set ups (signals, creative) and priority product adoption, reporting & execution for vertical


• -Learning: Measurement & Learning Agenda plan for vertical


• -Leadership: Lead from the front, coach and mentor the team

Qualifications

Minimum Qualifications:

• - Extensive years of experience in account management/client services roles in digital performance marketing, mobile app industry experience is a big plus


• - Proactive attitude with excellent project management, organizational, analytical and strategic thinking skills


• - Experience managing performance advertisers with a deep understanding of their challenges

Preferred Qualifications:

• - Ability to analyze data and identify insights to assess campaign performance


• - Experience managing small to mid-size teams

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.