Client Servicing Manager

Michael Page; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

A leading fintech firm is seeking an experienced professional to manage client relationships and compliance within their growing team. The role involves liaising with various internal and external stakeholders, improving internal controls, and ensuring compliance with regulatory frameworks. Candidates should possess substantial experience in financial services, especially in client onboarding and trade lifecycle management.

Benefits

Opportunity to be a part of a unique growth team

Excellent exposure

Qualifications

• 5+ years in client-facing roles in financial services.
• Strong knowledge of trade lifecycle and client onboarding.
• Experience with financial products across asset classes.

Responsibilities

• Develop and maintain relationships with external counterparties.
• Implement improvement projects for systems and processes.
• Handle Internal Audit and regulatory queries.

Skills

Client relationship management

Trade lifecycle knowledge

Audit handling

Internal control frameworks

Excel proficiency

Communication skills

Job description

Client Details Our client is a global fintech, holding broker-dealer and capital markets service provider. Description * Develop and maintain relationships with external counterparties (including brokers, banks, and custodians) and act as a point of contact and escalation. * Interact with the trading desk and the Relationship Managers to ensure timely resolution of client requests. * Interface with Middle Office, Operations, Compliance and Technology for BAU processing escalation and support. * Implement improvement projects to the systems/processes/internal controls for new and existing market /products and technology enhancements. * Conduct periodic reviews of commissions generated against pricing sheets. * Handling Internal Audit and regulatory queries as they relate to Client Services * Participate in the development and implementation of policies and procedures, SOPs, Service Level Agreements, and Business Continuity Plans for Client Services to ensure compliance with regulatory requirements and internal controls. Job Offer * Opportunity to be a part of a unique growth team * Excellent exposure

* 5+ years in client-facing roles in the financial services industry, with experience in dealing with clients directly. * Strong knowledge of trade lifecycle and client onboarding. * Experience with financial products across asset classes. * Experience in handling audits and adhering to internal control frameworks. * Proficient in Excel; basic IT/system project knowledge is a plus. * Strong team player, with proven ability to collaborate across internal teams and external stakeholders. * Strong written and verbal communication abilities, with a professional and approachable tone. * Ability to deliver results under pressure.