Client Services Rep

IQVIA AG; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

IQVIA AG is seeking a Client Service Representative to enhance client relationships and ensure satisfaction with our products and services. The role involves managing client inquiries, conducting training, and collaborating with internal teams to drive business success. Ideal candidates will have a Bachelor's degree and relevant experience in client services, with strong communication and analytical skills.

Qualifications

• Bachelor's Degree required.
• Four years of related work experience required.
• Experience as an IQVIA Client Service Representative preferred.

Responsibilities

• Ensures fulfillment of contract specifications and client requests.
• Partners with account manager to maximize client value from products.
• Researches and responds to client inquiries.

Skills

Communication

Problem-solving

Analytical skills

Customer service

Meeting facilitation

Presentation

Education

Bachelor's Degree

Tools

Excel

Job description

Job Overview

Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Shares responsibility as part of the team that drives over US$12m in info and data business.

Essential Functions

1. Ensures fulfillment of contract specifications and ad hoc client requests to build client satisfaction under supervision.
2. Assists team members in establishing and maintaining effective business relationships with clients to proactively support their needs, possibly focused on a specific product or service.
3. Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.
4. Partners with the account manager and clients to derive maximum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
5. Maintains effective internal communication with sales and client support teams to keep all informed of activities with the client.
6. Monitors performance against existing service agreements and ensures client obligations are met.
7. Researches, analyzes, and responds to client inquiries that require an in-depth understanding of the client's specific business line and/or therapeutic market.
8. May conduct product/services and process training for clients and other employees.
9. May conduct service meetings at client sites.
10. Represents IQVIA on external client projects.
11. May mentor and lead other client service representatives and represent the manager in their absence.

Qualifications

• Bachelor's Degree required.
• Four (4) years of related work experience required.
• One (1) to two (2) years of experience as an IQVIA Client Service Representative required.
• Broad knowledge of the concepts, practices, and procedures of the client service representative field.
• Broad knowledge of IQVIA products and the pharmaceutical industry.
• Meeting facilitation, presentation, and training experience required.
• Proficiency in PC applications such as Excel.
• Ability to communicate effectively with various levels within the organization (written and oral) and manipulate large transactional databases.
• Demonstrated problem-solving, analytical, and customer service skills.
• Ability to develop and maintain relationships in a diverse business environment.
• Ability to travel to clients and IQVIA offices as appropriate.
• Accreditation preferred in multiple business lines of IMS service certification program.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at [website].