Client Services Manager - Corporate Banking

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading bank in the UAE is seeking a Client Services Manager for its Corporate Banking team. The role focuses on operational support for high-value clients, ensuring satisfaction through effective service management and communication with various stakeholders. Ideal candidates will have a relevant university degree combined with a minimum of three years in banking, and excellent problem-solving abilities.

Benefits

Dynamic and inclusive workplace

Access to career advancement and development programs

Competitive compensation

Qualifications

• Minimum 3 years of banking experience with strong exposure to back-office operations.
• Proficiency in handling corporate client requests and resolving service issues.

Responsibilities

• Act as the primary contact for CIB clients to manage service requests and issue resolution.
• Support onboarding, account maintenance, and daily banking operations for clients.
• Educate clients on e-channels, regulatory requirements, and service capabilities.

Skills

Communication skills

Problem-solving

Detail-oriented

Self-motivated

Team player

Education

University degree in Commerce, Banking, or related field

Job description

Bachelor of Business Administration (Management)

Vacancy: 1 Vacancy

Job Title: Client Services Manager - Corporate Banking

Location: Abu Dhabi, UAE

Industry: Banking

Function: Customer Service

Job Type: Full-time

Job Overview

First Abu Dhabi Bank (FAB), the UAE's largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.

Key Responsibilities

• Act as the primary contact for CIB clients to manage service requests and issue resolution
• Support onboarding, account maintenance, and daily banking operations for clients
• Educate clients on e-channels, regulatory requirements, and service capabilities
• Handle documentation for account opening, credit cards, cheques, and balance confirmations
• Resolve payment-related queries, return cheques, and charge disputes
• Maintain timely and effective communication with clients and internal stakeholders
• Maintain accurate service records, SLA compliance, and client correspondence
• Identify areas of service risk and recommend improvements to ensure client satisfaction
• Coordinate with internal departments to deliver integrated banking solutions
• Contribute to the continuous improvement of customer service processes and experience

Job Requirements

• University degree in Commerce, Banking, or a related field
• Minimum 3 years of banking experience with strong exposure to back-office operations
• Excellent communication skills in English; Arabic is a plus
• Deep understanding of banking regulations, procedures, and client documentation
• Proficiency in handling corporate client requests and resolving service issues
• Self-motivated, detail-oriented, and capable of managing tasks independently
• Strong team player with analytical problem-solving skills

What We Offer

• Dynamic and inclusive workplace within the UAE's most secure bank
• Access to career advancement, continuous learning, and development programs
• Competitive compensation aligned with experience and performance
• The opportunity to make an impact in corporate client servicing at a national leader