Client Services Manager

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 150,000 - 220,000; Full time

Job summary

First Abu Dhabi Bank is seeking a Client Services Manager for its Corporate and Investment Banking team in Abu Dhabi. This role focuses on providing operational support, managing client service requests, and ensuring compliance with banking regulations while enhancing the client experience.

Qualifications

• Minimum 3 years of banking experience with strong exposure to back-office operations.
• Deep understanding of banking regulations and procedures.
• Proficiency in handling corporate client requests and resolving service issues.

Responsibilities

• Manage service requests and issue resolution for CIB clients.
• Support onboarding, account maintenance, and banking operations.
• Coordinate with internal departments for integrated banking solutions.

Skills

Communication

Problem Solving

Customer Service

Education

University degree in Commerce, Banking, or related field

Job description

Job Title
Client Services Manager - Corporate Banking
Job Description
Client Services Manager - Corporate Banking

Job Overview
First Abu Dhabi Bank (FAB), the UAE's largest financial institution, is seeking a Client Services Manager to join its Corporate and Investment Banking (CIB) team. This role ensures seamless operational and administrative support to high-value clients, enabling Relationship Managers to focus on strategic growth while enhancing client experience.

Job Location: Abu Dhabi, UAE
Industry: Banking
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Job Overview
As a key liaison between corporate clients and internal departments, the Client Services Manager is responsible for handling client service requests, managing documentation, and resolving operational issues efficiently. The role involves maintaining high standards of service delivery while safeguarding operational risk controls and regulatory compliance.

Key Responsibilities

* Act as the primary contact for CIB clients to manage service requests and issue resolution
* Support onboarding, account maintenance, and daily banking operations for clients
* Educate clients on e-channels, regulatory requirements, and service capabilities
* Handle documentation for account opening, credit cards, cheques, and balance confirmations
* Resolve payment-related queries, return cheques, and charge disputes
* Maintain timely and effective communication with clients and internal stakeholders
* Maintain accurate service records, SLA compliance, and client correspondence
* Identify areas of service risk and recommend improvements to ensure client satisfaction
* Coordinate with internal departments to deliver integrated banking solutions
* Contribute to the continuous improvement of customer service processes and experience

Job Requirements

* University degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience with strong exposure to back-office operations
* Excellent communication skills in English; Arabic is a plus
* Deep understanding of banking regulations, procedures, and client documentation
* Proficiency in handling corporate client requests and resolving service issues
* Self-motivated, detail-oriented, and capable of managing tasks independently
* Strong team player with analytical problem-solving skills

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