Client Services Manager

Net2Source Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is seeking a Client Servicing Manager in Dubai to oversee operations and enhance service delivery. This role requires strategic leadership and operational compliance, focusing on client engagement and process improvement. Candidates should have a Bachelor’s degree and more than 3 years of relevant experience.

Qualifications

• 3+ years in a similar operational role.
• Strong command of operational systems.
• Ability to manage and lead execution teams.

Responsibilities

• Oversee daily operations to ensure high service standards.
• Develop and implement strategic plans and business priorities.
• Lead and mentor operations team for high performance.

Skills

Operational Systems Management

Team Management

Client Communication

Education

Bachelor’s degree or equivalent

Job description

Net2Source is looking for The Client Servicing Manager is responsible for overseeing the daily operations of the Client Servicing Department and providing strategic leadership to ensure high-quality service delivery, operational efficiency, and continuous improvement. Operational compliance and process improvement are core aspects of this role.

Key Accountabilities

1. Oversee day-to-day operations of the department to ensure high service standards, effective client engagement, and smooth process execution.
2. Collaborate with the Management to develop, implement, and communicate strategic plans, business priorities, and departmental targets.
3. Drive excellence in service delivery by continuously evaluating operational processes, identifying areas for improvement, and implementing innovative solutions to enhance efficiency and streamline workflows
4. Resolve complex matters related to competent authorities in a timely and compliant manner.
5. Manage operational budgets, ensuring cost-effectiveness and optimized resource allocation.
6. Lead and mentor the operations team, ensuring high performance and alignment with company goals.
7. Ensure compliance with all relevant laws, regulations, and industry standards, while identifying risks within operational processes and developing mitigation strategies.
8. Create, enforce, and track KPIs that align with departmental objectives. Regularly analyze performance data to identify trends, areas for improvement, and ensure that goals are being met.
9. Provide training to the team on KPI expectations and best practices and generate detailed reports to communicate performance results to senior management for strategic decision-making.

Develop, propose, and implement policies, SOPs and training materials that align with organizational goals and compliance requirements. Ensure that all documents are regularly reviewed and updated to reflect current practices and industry standards. Provide guidance and training to staff on the effective application of these policies and procedures to promote consistency, efficiency, and compliance across operations.

Qualifications

Bachelor’s degree or equivalent.

Years & nature of experience

3+ years in a similar operational role.

Core Competencies

Technical Skills

1. Strong command of operational systems to execute transactions.
2. Ability to manage execution team members.

Soft Skills

1. Ability to communicate with clients, colleagues, management, and other stakeholders.
2. Strong team management capability.

Language Skills

1. English.
2. Any second language is desirable.