Client Services Manager

Designlab Experience; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading event management company is looking for a skilled Client Relationship Manager to deliver exceptional service for VIP clients. This role involves understanding client visions, coordinating events with multiple teams, and ensuring repeat business through strong relationship management. Ideal candidates will have a proven track record in luxury events and excellent communication skills that reflect the high standards of our clientele.

Qualifications

• Experience in client relationship management, particularly with VIP clients.
• Ability to coordinate complex projects seamlessly.
• Strong communication skills to manage client expectations.

Responsibilities

• Serve as the primary contact for VIP clients throughout the event lifecycle.
• Collaborate with teams to integrate client requirements into event designs.
• Provide regular updates on timelines and budgets to clients.

Skills

Client Relationship Management

Project Coordination

Communication

Problem Solving

Market Intelligence

Job description

Client Relationship Management:

Act as the primary point of contact for VIP clients from initial inquiry to post-event follow-up, ensuring an outstanding, white-glove service experience.

Consultation & Briefing:

Understand and interpret the client’s vision, lifestyle, brand values, and expectations to create customised event proposals and experiences.

Project Coordination:

Work closely with the Creative, Production, and Operations teams to ensure client requirements are flawlessly integrated into the event concept, design, and execution.

Communication & Reporting:

Provide regular updates to clients, manage approvals, timelines, and budgets, and promptly address any concerns or changes with discretion and professionalism.

Client Retention & Development:

Build long-term relationships that lead to repeat business, upselling opportunities, and positive word-of-mouth among the luxury community.

Problem Solving:

Quickly and tactfully resolve any on-site or pre-event issues to maintain client confidence and satisfaction.

Market Intelligence:

Stay informed on trends in luxury lifestyle, fashion, art, gastronomy, and hospitality to make informed suggestions and enhance client offerings.