Client Service Manager

Van Cleef & Arpels; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Van Cleef & Arpels is seeking a Client Service Manager in Dubai to manage client relationships, process orders and inquiries, and coordinate with sales teams for a seamless client experience.

The role requires strong communication skills, a client‑oriented mindset, and the ability to work independently with minimal supervision in a fast‑paced luxury environment.

Qualifications

• Strong experience in client service
• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision

Responsibilities

• Maintain and nurture ongoing relationships with clients and sales teams.
• Provide tailored product and service information and address complex client questions.
• Record and process orders and inquiries, coordinating with relevant teams for timely delivery.
• Respond to advanced issue escalations with managerial approvals when needed.
• Enter client data accurately into the CRM to support retention and development.

Skills

Client service

Communication

Relationship building

Organization

Independent work

Tools

CRM systems

Job description

Job Description:

Are you a good match? You have strong experience in client service and are passionate about delivering an exceptional client experience. You demonstrate excellent communication and interpersonal skills, with the ability to build and nurture relationships with clients and internal stakeholders. You are highly organized, client-oriented and able to work independently with minimal supervision. You demonstrate sound judgment, sensitivity to client needs and a strong knowledge of products and service processes.

What are we expecting from you?

As a Client Service Manager, you will receive and process customer orders, inquiries and complaints with precision and efficiency, while maintaining ongoing relationships with clients and sales teams and ensuring a seamless communication link.

In This Role, You Will

• Maintain and nurture ongoing relationships with select clients and sales teams.
• Utilize in-depth knowledge of products, availability, sales territories and client profiles to provide tailored support.
• Provide advanced product and service information, addressing complex client questions with expertise.
• Record and process custom and special orders, coordinating with relevant teams to ensure timely delivery.
• Respond promptly and appropriately to advanced issue escalations, securing managerial approvals when necessary.
• Initiate contact with allocated clients to develop new relationships and act as the primary point of contact for resolving queries and complaints.
• Schedule follow‑up actions and meticulously enter relevant information into the CRM system to maintain high‑quality data for client retention and business development.
• Conduct detailed client interviews to clarify requirements and gather comprehensive client information.
• Deliver exceptional service to encourage continued use of the Maison’s products and services.
• Adhere to organizational policies, procedures and relevant regulatory codes, seeking authorization for any deviations.
• Engage in continuous professional development through assessment, training and coaching, while staying informed about industry best practices and technological advancements.
• Demonstrate the ability to work independently as an experienced practitioner with minimal supervision.

Exhibit a strong commitment to diversity and inclusion in all interactions and responsibilities.

More than a role… We recruit for a career!

By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.

You will be immersed in our enchanting universe and benefit from comprehensive training on our history, know‑how and creations, while developing your expertise alongside passionate and talented teams.

Requirements