Client Service Associate

What Does a Client Service Associate Do?
As a Client Service Associate, you will play a vital role in supporting relationship managers and ensuring that our commercial banking clients receive seamless and timely service. This includes assisting with customer transactions, resolving queries, and maintaining a high standard of communication and operational support.

What Are the Key Responsibilities?

1. Support the Relationship Manager (RM) in handling day-to-day service requirements for clients
2. Act as the operational point of contact for client inquiries and service requests
3. Coordinate follow-ups on customer transactions and ensure timely resolution of issues
4. Maintain compliance with departmental processes and operating procedures
5. Deliver client service aligned with FAB's values of integrity, excellence, and responsiveness
6. Escalate unresolved queries promptly and ensure proper tracking of client issues
7. Assist in preparing reports and statements required for internal or client use
8. Promote continuous improvement in banking service delivery and customer engagement

What Skills Are Needed for a Client Service Associate in the UAE?

1. Education and Experience:
   1-2 years of experience in customer service or sales (preferred)
   Open to students or fresh graduates with a strong interest in banking
2. Skills:
   Good interpersonal and communication skills
   Attention to detail and customer-centric mindset
   Ability to handle multiple tasks and meet deadlines
   Basic knowledge of banking processes and systems (training provided)
   Commitment to delivering exceptional service and representing FAB professionally

What Benefits Come with This Position?

1. Flexible part-time role ideal for Emirati students or early-career professionals
2. Gain exposure to commercial banking and real-world client service operations
3. Opportunity to work with the UAE's most reputable financial institution
4. On-the-job training, mentorship, and career development pathways
5. Contribute to a high-performing team in a values-driven environment