Client Service Associate

WHAT WILL BE YOUR MISSION?
Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison's reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process.

Among various responsibilities, your main missions are to act as a Client Service expert, to assist the boutique team in delivering exceptional service, to support the Boutique Watchmaker in ensuring a seamless process, as well as monitoring client files and ensuring the follow-up of key after-sales service indicators.

1. Client Service & Technical Expertise: Understand client needs, provide solutions, explain technical aspects clearly, and address service objections.
2. File & Process Management: Monitor client files, manage repair workflows, and ensure timely communication and reporting.
3. Performance & Satisfaction: Capture client data, enhance satisfaction by minimizing delays, and contribute to after-sales turnover.
4. Sales & Stock Oversight: Drive service sales, advise clients on service and product options, and manage stock and inventory.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

1. Experience & Skills: Minimum 3 years in client service (luxury preferred), university degree, strong knowledge of Cartier products and services, sales abilities, and MS Office proficiency. Experience in watchmaking and jewelry is highly appreciated.
2. Personal Attributes: Passionate about client service, dedicated to Cartier's legacy, excellent communication and interpersonal skills, ability to manage stress and confidentiality, adaptable to changing priorities, and a strong team player.
3. Core Competencies: Rigorous, empathetic, confident, solution-oriented, with strong integrity, attention to detail, and organizational skills.
4. Language Skills: Fluent in English, French/Arabic is an advantage. Additional language skills are a plus.
5. Technical Acumen: Experience in budget management and excellent computer skills (Word, Excel, Outlook, and PowerPoint).