Client Service Account Manager - Associate

JPMorgan Chase & Co.; Abu Dhabi; On-site; AED 100,000 - 150,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Client Service Associate to enhance client relationships and deliver innovative treasury solutions. This role involves managing a portfolio of clients, providing tailored solutions, and enhancing client satisfaction through exceptional service. The ideal candidate should have strong communication skills, the ability to work under pressure, and experience in client service and portfolio management.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work effectively under pressure whilst maintaining a professional manner.
• Demonstration of cultural sensitivity and awareness.

Responsibilities

• Develops, maintains and broadens partnerships with Clients.
• Becomes the Clients’ trusted adviser.
• Assists in developing and executing strategic Client plans.

Skills

Excellent verbal and written communication skills

Ability to work effectively under pressure

Dual-ability to work as a team player and independently

Demonstration of cultural sensitivity

Proven negotiation skills

Strong organizational skills

Client service experience

Portfolio management experience

Job description

Join our team as a Client Service Associate and become the key partner for clients, delivering tailored solutions and driving their business success. Build lasting relationships, anticipate needs, and help clients thrive with our innovative treasury products and global expertise.

As an Associate within our Client Service Account Management team, you will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of operating transactional accounts and complex treasury products both within the US and across our global footprint.

Job Responsibilities

• Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions
• Becomes the Clients’ trusted adviser
• Assists in developing and executing strategic Client plans
• Promotes use of self-service tools to reduce number of Client enquiries
• Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities
• Promotes sharing of experience and best practice across the Service team
• Participates in and support TS initiatives
• Identifies opportunities for product development and enhancement
• Develops internal partnerships (. Sales, Operations, Product, Technology)
• Identifies and escalates potential risk associated with Client activities
• Records all Client interactions (. calls, meetings, issues, proactive communications)

Required Qualifications, Capabilities, and Skills

• Excellent verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Dual-ability to work effectively as both a team player and alone
• Demonstration of cultural sensitivity and awareness
• Proven negotiation skills
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
• Ability to develop and mobilize internal networks and resources
• Ability to effectively use and manage multiple systems
• Client service and portfolio management experience

Preferred Qualifications, Capabilities, and Skills

• Knowledge and understanding of Payments products, processes and risk policies nice to have
• Second language is preferable (Arabic)