Client Relationship Manager - Dubai

Fitch Group; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

Fitch Learning is looking for a Client Relationship Manager in Dubai to manage strategic client accounts and drive new business development. This role will involve understanding client needs and collaborating with product specialists to design tailored learning solutions for the financial services sector. The successful candidate will join a high-performing team within a culture of learning and development, with opportunities for career progression.

Benefits

Hybrid Work Environment

Dedicated training and leadership development

Comprehensive healthcare offerings

Family-friendly policies

Qualifications

• Strong background in sales/relationship management.
• Demonstrated success in achieving revenue targets.
• Ability to understand client strategy and determine appropriate solutions.

Responsibilities

• Manage a portfolio of strategic B2B client accounts.
• Develop strong relationships with clients and seek new business opportunities.
• Produce regular revenue forecasts based on pipeline.

Skills

Professionalism

Communication

Sales Excellence

Education

Experience in financial services education sector

Job description

Client Relationship Manager - Dubai

Fitch Learning is currently seeking a Client Relationship Manager based in our Dubai office.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years' experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the Middle East and grow these through developing strong relationships with client contacts across the organization. Additionally, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve/exceed an agreed revenue target.

What We Offer :

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

How You'll Make an Impact :

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building, and winning new business
• Understand the financial markets, products, and operating environment that our clients work in, to support the design of learning and development solutions that add value
• Convert opportunities into booked business through sales excellence; leverage internal resources to write and develop proposals; pitch persuasively
• Manage data and information accurately using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts based on your pipeline
• Effectively hand over programs to operational teams for delivery and management, whilst retaining commercial oversight and client relationships

You May be a Good Fit if :

• High level of professionalism, integrity, and quality in all aspects of the role
• Excellent communication skills
• Ability to create and position Fitch Learning solutions through in-person meetings and marketing materials
• A strong background in sales/relationship management, ideally within the financial services education sector
• Demonstrated success in achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

Why Choose Fitch :

• Hybrid Work Environment: 2 to 3 days a week in the office, based on your line of business and location
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs
• Investing in Your Future: Retirement planning and tuition reimbursement programs
• Promoting Health & Wellbeing: Comprehensive healthcare offerings
• Supportive Parenting Policies: Family-friendly policies, including parental leave
• Inclusive Work Environment: A collaborative workplace where all voices are valued
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and volunteer opportunities

Fitch is committed to providing objective, timely, independent, and forward-looking credit opinions. To protect Fitch's credibility and reputation, employees must avoid conflicts of interest. Successful candidates will be asked to declare securities holdings and potential conflicts prior to employment. If you or your immediate family have holdings that may conflict with your responsibilities, you may be asked to divest before starting work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other protected statuses by law.

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Job ID 48121

Relationship Manager • Dubai, United Arab Emirates