Client Relationship Manager

Marsh McLennan; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading global risk advisory firm seeks a Client Relationship Manager in Dubai. The role involves managing client communications, project management, and delivering consulting advice. Candidates should have strong communication skills and a knack for data analysis, contributing to quality service and client satisfaction. Join a vibrant culture that fosters professional development and makes an impact.

Benefits

Professional development opportunities

Supportive leadership

Inclusive work culture

Qualifications

• Proficient in managing multiple projects and priorities effectively.
• Strong ability to prepare presentations and deliver data analyses.

Responsibilities

• Manage individual client projects and ensure quality service delivery.
• Build professional relationships with clients and internal teams.
• Oversee project documentation and conduct data analyses.

Skills

Communication

Interpersonal skills

Data analysis

Job description

Company: Guy Carpenter

Description:

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.

As a Client Relationship Manager, you will act as a liaison between clients, internal teams, and vendors, ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently, support teammates, and collaborate effectively with stakeholders across the organization in different locations.

We will count on you to:

1. Serve as the first point of contact for day-to-day communication with designated clients, managing individual projects to completion and following up on correspondence.
2. Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
3. Manage day-to-day aspects of designated accounts, including contract development, information gathering from carriers and colleagues, and organizing meeting logistics.
4. Participate in industry events and conferences to build a strong professional network and represent the company.
5. Lead meetings with clients and Marsh colleagues to deliver consulting advice.
6. Address account concerns or issues in a timely manner, applying judgment on when to escalate matters to senior colleagues.
7. Report on relationship satisfaction to ensure mutual understanding both internally and externally.
8. Maintain fluency in the company’s and carriers’ products, colleagues, and operations to enhance service delivery.
9. Serve as the project or account manager for larger initiatives or complex accounts, implementing action plans and monitoring progress.
10. Draft and supervise the completion of essential project documents intended for clients.
11. Conduct and refine data analyses to support proposal creation and client presentations, upholding business and compliance standards.
12. Develop strong relationships with professional counterparts at client organizations.
13. Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.

What you need to have:

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in data analysis and presentation preparation.

What makes you stand out:

• Deep industry knowledge.
• Proactive relationship management.
• Networking and industry engagement.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, benefits, and rewards to enhance your well-being.

Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory, reinsurance specialist, and broker. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit our website or follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion, sex/gender, skin color, or any other characteristic protected by law. We support hybrid work, including the flexibility of remote work and the collaboration, connections, and professional development benefits of working in the office. All colleagues are expected to be in their local office or working onsite with clients at least three days per week, with at least one anchor day for full team in-person collaboration.

Required Experience:

Manager