Client Relationship Manager

Lloyds Register; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technical service provider in the marine sector seeks a Client Relationship Manager in Dubai. The successful candidate will focus on managing accounts, driving sales growth, and ensuring customer satisfaction. Joining a mission-driven team, you'll contribute to a sustainable maritime future while leveraging your sales expertise in an innovative environment.

Qualifications

• Significant experience in Sales or Account Management, preferably in Marine & Offshore.
• Ability to communicate effectively and influence across all levels.
• Strong teamwork and collaboration skills.

Responsibilities

• Manage assigned accounts and drive sales growth and market share.
• Develop and execute account plans and maintain strong relations.
• Analyze performance data and report sales forecasts.

Skills

Sales

Client Care

Commercial Acumen

Solution Selling

Analytical Skills

Negotiating Skills

Collaboration

Education

Bachelor of Business Administration (Management)

Tools

Salesforce

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Client Relationship Manager
Lloyd s Register
Location: Dubai
What we re looking for
We are looking for an individual who will manage a group of assigned and targeted accounts to achieve the margin and market share growth of the LR Maritime business, in line with the Maritime Sales Long Range Plan (LRP)
The candidate will act as the main point of contact for the assigned territory, group of existing accounts, and targeted new accounts, focussing on the customer experience to enhance loyalty and build long-term relationships and deliver the assigned sales, revenue, margin and cash targets.
What we offer you
The opportunity to work for an organization that has a strong sense of purpose with a mission to engineer a safer and sustainable world.
You will be part of a mission-driven team working at the forefront of maritime decarbonisation. Your work will directly contribute to addressing some of the most critical market failures blocking the adoption of sustainable fuels, helping catalyse a safer, cleaner, and more inclusive global energy transition.
The role
Key responsibilities:
-Support line manager to routinely review and identify the clients within the sales territory that represent the greatest opportunity relative to cost to serve.
-Achieving growth and hitting sales targets
-Support the account segmentation analysis with the line manager, categorising the accounts within the area into Growth, Strategic, or Nurture accounts.
-Be accountable for the accuracy and quality of the opportunity and account data input into Salesforce as the single source of sales truth to ensure confidence in the performance reporting and sales forecasts.
-Identify opportunities to grow through both introducing new products and services and focusing on closing the sale And you need to drive account profitability.
-Act as the main point of contact for the assigned accounts and work closely with the relevant service delivery teams and key stakeholders to ensure the client relationship is always managed effectively.
-Develop and maintain account plans for the assigned accounts, that optimise the margin performance & growth potential for the segment, sales territory, and the global LR business across different LR product and service solutions.
-Develop a thorough understanding of products and service offerings to better upsell and cross-sell to customers
-Collaborate extensively and actively engage with the Strategic Account managers (as applicable and relevant), subject matter experts, advisory sales and account managers in different teams to support opportunities and projects as required.
-Regularly analyse and report to line manager the expected sales performance within a period, based on sales pipeline, individual win rates, market trends, forecasts and competitor activity captured in Salesforce.
-Track account revenue, margin and sales performance and oversee contract management for assigned accounts, including securing contract renewals
You are someone who has:
-Significant experience in the Sales or Account management fields, preferably in Marine & Offshore environment with an in depth understanding of sales and client care principles.
-Strong ability to forecast and develop account plan, and communicate effectively with others across the organisation with great commercial acumen
-Strong commercial awareness.
-Strong solution selling skills.
-Be that Trusted Advisor who can help the customer to solve business problems through our services and products
-Strong negotiating skills and knowledge of negotiation techniques and tactics to influence and persuade where necessary
-Strong collaboration skills to work with teams across the organisation, with cross-functional teams as well as internal teams of departments
-Strong team spirit.
-Thorough understanding of the shipping market and marine environment to manage commercial focus and find new business opportunities.
-Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels both inside our organisation and outside in the business.
-Be able to use Salesforce or other software to manage accounts confidently
-Strong analytical and quantitative skills that can turn data into insights that power sales.
-Ability to utilise available technologies to maintain, analyse, and track this data. The data can then be used to predict sales trends and customer behaviours, to boost performance and increase sales.
-Flexible approach to adjust role as the position develops.
About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of

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