Client Relationship Management Analyst (UAE Nationals Only)

Marsh McLennan; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A global insurance and risk advisory firm seeks a motivated Client Relationship Management - Analyst exclusively for UAE nationals. Collaborating with internal teams, this role involves analyzing client data, assessing satisfaction metrics, and enhancing service delivery. The ideal candidate holds a Bachelor's degree and has 1-3 years of related experience, with strong analytical, communication, and organizational skills. Join a diverse and inclusive environment committed to Emiratization initiatives.

Qualifications

• 1-3 years of experience in client relationship management or a similar analytical role.
• Ability to interpret data and make data-driven decisions.
• Proficiency in relevant software tools.

Responsibilities

• Address client inquiries and resolve issues promptly.
• Analyze client data to uncover trends and insights.
• Prepare reports on client satisfaction metrics.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Tools

Business Intelligence tools (e.g., Power BI, Qlik Sense)

Microsoft Office Suite

Job description

Client Relationship Management - Analyst (UAE Nationals Only)
Location: Dubai, UAE

Marsh is seeking a motivated and detail-oriented Client Relationship Management - Analyst to join our dynamic team. This role is exclusively open to UAE nationals and offers a unique opportunity to contribute to enhancing client satisfaction and loyalty through exceptional support and insightful analysis.

About the Role:
As a Client Relationship Management Analyst, you will collaborate closely with various internal departments to ensure client needs are met efficiently and effectively. You will play a key role in analyzing client data, identifying opportunities for improvement, and supporting the delivery of outstanding client service.

Key Responsibilities:

• Serve as the primary point of contact for the client relationship management team, promptly addressing inquiries and resolving issues to ensure a positive client experience.
• Analyze client data and feedback to uncover trends, insights, and opportunities to enhance service delivery and client engagement.
• Prepare and present regular reports on client satisfaction metrics, account performance, and relationship health to management and stakeholders.
• Collaborate with cross-functional teams, including sales, marketing, and operations, to align client needs with company offerings and initiatives.
• Identify and recommend process improvements to optimize client relationship management practices and increase operational efficiency.
• Maintain accurate records of client interactions, feedback, and action items within the CRM system to ensure continuity and accountability.
• Stay updated on industry trends, competitor activities, and best practices to contribute to strategic planning and innovation.

What We’re Looking For:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 1-3 years of experience in client relationship management, customer service, or a similar analytical role.
• Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.
• Excellent verbal and written communication skills with a focus on building relationships and influencing stakeholders.
• Proficiency in Business Intelligence tools, such as Power BI and Qlik Sense, along with Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong organizational skills and meticulous attention to detail.

What Sets You Apart:

• A proactive mindset with a commitment to delivering high-quality work.
• Exceptional interpersonal skills to collaborate effectively with team members and stakeholders.
• A genuine passion for enhancing client experiences and contributing to the success of the client relationship management team.

Important Notice:
This position is open exclusively to UAE nationals in line with our commitment to support Emiratization initiatives.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman.

Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion, and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.