Client Relationship Executive

Matchworkers International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Matchworkers International is seeking a proactive Client Relationship Executive to be a central liaison among clients, internal teams, and candidates. The position requires a detail-oriented individual with a strong background in customer service and recruitment support, focusing on maintaining client relationships, coordinating interviews, and managing documentation efficiently. The candidate must have a Bachelor's degree in Business or related fields and a minimum of 2 years of relevant experience. Strong communication and organizational skills are essential.

Qualifications

• Minimum 2 years’ experience in client-facing or recruitment support roles.
• Strong background in customer service.
• Experience supporting immigration/work permit processes is a plus.
• Highly organised, able to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Build and maintain strong, professional relationships with clients through timely communication and service delivery.
• Proactively promote suitable candidates to clients based on role briefs.
• Prepare and send Heads of Terms, proposals, and other required documentation to clients.
• Collaborate with the sales team to identify relevant candidate profiles for open positions.

Skills

Customer service

Communication skills

Relationship management

Organizational skills

Multitasking

Education

Bachelor’s degree in Business, Marketing, Human Resources, or a related field

Tools

CRM systems

ATS systems

AI tools

Job description

Job Title: Client Relationship Executive

Location: Jumeirah Lake Towers (JLT), Dubai

We are seeking a proactive and service-focused Client Relationship Executive to act as a key liaison between our clients, internal teams, and candidates. The ideal candidate will possess exceptional customer service skills, be detail-oriented, and have experience in recruitment support, documentation handling, and relationship management.

Key Responsibilities

Client Engagement & Relationship Support

• Build and maintain strong, professional relationships with clients through timely communication and service delivery.
• Submit candidate profiles and feedback in an organized and timely manner.
• Act as the primary support to the client team to ensure alignment with client expectations.
• Coordinate and monitor client interviews, including follow-ups for feedback and next steps.
• Ensure consistent and high-quality communication to support a positive client experience.

Candidate Promotion & Interview Coordination

• Proactively promote suitable candidates to clients based on role briefs.
• Schedule and coordinate candidate interviews with clients.
• Track interview progress, collect feedback from both parties, and support next steps such as offers or second rounds.
• Maintain a smooth and professional experience for all candidates.

Proposal & Documentation Management

• Prepare and send Heads of Terms, proposals, and other required documentation to clients.
• Ensure documentation is accurate, properly stored, and submitted on time.
• Maintain and update client records, candidate progress, and key communication logs within the CRM system.
• Track and manage client-specific timelines, ensuring all deliverables and recruitment milestones are met as scheduled.
• Generate and submit regular reports on candidate pipeline status, placement progress, and immigration/documentation updates.
• Monitor key metrics related to client activity, process performance, and recruitment efficiency, supporting data-driven decision-making.

Sales & Recruitment Support

• Collaborate with the sales team to identify relevant candidate profiles for open positions.
• Coordinate closely with recruiters to ensure effective profile matching.
• Update and maintain the CRM and ATS systems regularly with accurate data and activity logs.

Qualifications & Requirements

• Bachelor’s degree in Business, Marketing, Human Resources, or a related field.
• Minimum 2 years’ experience in client-facing or recruitment support roles.
• Strong background in customer service, with excellent communication and relationship management skills.
• Experience supporting immigration/work permit processes is a plus.
• Familiarity with CRM and ATS systems is required; knowledge of AI tools is an advantage.
• Highly organised, able to multitask and manage time effectively in a fast-paced environment.