Client Relations Team Lead: Growth & Service Excellence

Citigroup Inc.; Dubai; On-site; AED 100,000 - 120,000; Full time

Job summary

Citigroup Inc. is seeking a qualified individual for a management role that involves resolving complex client issues and leading a team. The ideal candidate will possess strong leadership skills, 5-8 years of relevant experience, and a solid background in call center management.

Responsibilities include enhancing team performance and ensuring compliance with regulations while delivering exceptional client service. This is a unique opportunity to drive organizational change and foster employee growth within a dynamic financial services environment.

Qualifications

• 5-8 years of relevant experience.
• Intermediate to senior level experience in a related role with people management.
• Proficient knowledge of basic bank products.

Responsibilities

• Resolve complex issues with significant organizational impact.
• Evaluate team performance and recommend pay increases and hiring.
• Drive organizational change through innovation and process improvement.

Skills

Call Center management experience

Project management skills

Effective written and verbal communication

Influencing and relationship management skills

Education

Bachelor's/University degree or equivalent experience

Job description

Citigroup Inc. is seeking a qualified individual for a management role that involves resolving complex client issues and leading a team. The ideal candidate will possess strong leadership skills, 5-8 years of relevant experience, and a solid background in call center management.

Responsibilities include enhancing team performance and ensuring compliance with regulations while delivering exceptional client service. This is a unique opportunity to drive organizational change and foster employee growth within a dynamic financial services environment.