Client Relations Receptionist (Proficiency in East Asian languages and English)

MIRA- Search; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

MIRA-Search is seeking a Client Relations Receptionist to create a welcoming environment for high-profile clients in Dubai. This role involves managing appointments, handling communications, and maintaining the reception area's professional standards. Candidates should possess exceptional customer service skills and proficiency in English, along with a requirement for an East Asian language. Join a vibrant team known for delivering excellent service in an innovative and collaborative workplace.

Qualifications

• Proficiency in English (spoken and written).
• Proficiency in one of the East Asian languages (Japanese, Chinese, or Korean) is required.
• Prior experience in customer service, hospitality, or aviation.

Responsibilities

• Welcome and greet high-profile clients and visitors.
• Coordinate and manage schedules for clients and executives.
• Handle client communications via phone and email.

Skills

Interpersonal skills

Communication skills

Customer Service Skills

Job description

We are building a team of skilled professionals to manage the reception area for our company, which serves high-level clients. This team will be responsible for creating a welcoming and professional environment, handling client communications, and ensuring that all interactions meet our company's high standards of service.

As a Client Relations Receptionist you will be responsible for :

• Welcoming and Greeting Clients : Warmly welcome high-profile clients and visitors, ensuring a professional and exceptional first impression.
• Managing Appointments : Coordinate and manage schedules, ensuring timely and seamless appointments and meetings for clients and executives.
• Client Communication : Handle phone calls, emails, and correspondence with high-level clients, providing accurate information and exceptional customer service.
• Maintaining the Reception Area : Ensure the reception area is always neat, professional, and reflective of the company’s standards.
• Assisting with Client Requests : Address and fulfill client requests promptly, coordinating with other departments as necessary.
• Handling Confidential Information : Manage sensitive client information with the utmost discretion and confidentiality.
• Supporting Administrative Tasks : Provide administrative support to senior management and other departments as needed.

Requirements

• Proficiency in English (spoken and written);
• Proficiency in one of the East Asian languages (Japanese, Chinese, or Korean) is required, additional languages will be a plus.
• Prior experience in customer service, hospitality, or aviation.
• Customer Service Skills : Exceptional interpersonal and communication skills
• Ability to work effectively in a team environment.
• Willingness to collaborate with colleagues to ensure smooth operations.
• Sensitivity to diverse cultures and backgrounds
• Ability to interact respectfully with passengers from various countries and cultures.
• An international, innovative and collaborative work culture;
• Office location - The Art of Living Mall, Dubai.
• Exciting tasks and growth opportunities.
• Flexible schedule, including weekends, holidays, and irregular hours.