Client Relations Project Manager

NATIONAL CONSULTING OFFICE ENGINEERING; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading engineering consultancy in the UAE is seeking a Remote Client Relations Project Manager to manage client service projects and enhance client satisfaction. Ideal candidates should be bilingual (English and Arabic) with project management experience. Responsibilities include planning projects, facilitating client communication, and utilizing CRM tools. This role offers a competitive salary, flexible hours, and opportunities for career growth in a remote environment.

Benefits

Competitive salary

Flexible work schedule

Paid training

Career growth opportunities

Qualifications

• 1–2 years of experience in project management or customer service, ideally in engineering or professional services.
• Must be fluent in English and Arabic (professional level).
• Strong communication, organizational, and project management skills with attention to detail.

Responsibilities

• Plan and oversee client service projects for engineering clients.
• Facilitate client interactions and ensure prompt responses.
• Monitor project progress and client feedback using CRM tools.

Skills

Project management

Customer service

Bilingual (English and Arabic)

Communication

Organizational skills

Education

Education in project management, business administration, or related field

Tools

HubSpot

Salesforce

Microsoft Teams

Job description

About NCO :

Founded in 1986 in Abu Dhabi, National Consulting Office for Engineering (NCO) is a premier consultancy delivering innovative solutions for industrial, infrastructure, and energy projects. Committed to exceptional client service, we support public and private sector clients across the UAE and beyond. Join our remote team to lead client-focused projects that enhance our engineering services!

Job Description :

We are seeking a Remote Client Relations Project Manager (Engineering Services) to join our team, working remotely from anywhere in the UAE. In this role, you will manage client service projects to ensure outstanding communication and satisfaction for our engineering clients, including government entities, private firms, and project stakeholders. This position is ideal for bilingual professionals (English and Arabic) with strong project management and customer service skills, seeking a flexible remote role in the UAE’s engineering sector.

Key Responsibilities :

Plan and oversee client service projects, such as developing streamlined processes for client onboarding, inquiries, or feedback related to engineering projects.

Facilitate client interactions via phone, email, and virtual meetings, collaborating with customer service teams to ensure prompt and professional responses.

Design and implement initiatives to enhance client relations, such as client engagement plans or satisfaction tracking systems.

Monitor project progress and client feedback using customer relationship management tools (e.g., HubSpot, Salesforce), ensuring alignment with project objectives.

Partner with engineering and administrative teams to align client service projects with NCO’s goals and client expectations.

What We Offer :

Competitive Salary : $1,500–$2,000 gross / month (AED 5,500–AED 7,350) for 30 hours / week + incentives for client satisfaction.

Paid Training : 3-day virtual training program ($150 upon completion).

Work-Life Balance : Flexible Monday–Friday schedule (adaptable within 9 : 00 AM–3 : 00 PM GST), no weekends.

Career Growth : Opportunities for advancement within NCO’s client service and project management teams.

Remote Environment : Work from anywhere in the UAE with provided support (software and tools).

Job Stability : Temporary contract with potential to become permanent.

Requirements :

Education in project management, business administration, or related field (diploma, bachelor’s, or master’s degree).

Previous experience in project management or customer service, ideally in engineering or professional services (1–2 years preferred).

Fluency in English and Arabic (professional level); additional languages are a plus.

Strong communication, organizational, and project management skills with attention to detail.

Familiarity with project management and customer service tools (e.g., HubSpot, Salesforce, Microsoft Teams); additional training provided.

Must be a resident of the UAE with valid work authorization and a stable internet connection for remote work.

Why NCO? :

At NCO, we value excellence, professionalism, and client-focused talent. Our inclusive remote environment fosters career growth and empowers you to contribute to prestigious engineering projects. Join our UAE-based team to drive client satisfaction and project success in the engineering consultancy sector!

NCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.