Client Relations Officer

The International Free Zone Authority (IFZA); Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in the Free Zone Services sector is seeking a Client Relations Officer to enhance customer satisfaction and streamline licensing operations. This role involves managing client documentation, providing accurate information, and ensuring smooth processing of applications. The position offers an opportunity to work in a dynamic environment where exceptional communication and interpersonal skills are essential. With a focus on fostering long-term relationships, you will be part of a supportive culture that values growth and development. Join a team that prioritizes client success and operational excellence.

Benefits

24 working days of annual leave

Annual flight ticket to home country

Life insurance coverage

Comprehensive medical insurance plan

Bonus scheme for relevant departments

Exclusive discounts at retail stores and dining venues

Opportunities for team-building activities

Qualifications

• Experience in customer service or client relationship management is preferred.
• Administrative experience in licensing or documentation handling is an advantage.

Responsibilities

• Provide accurate license-related information to clients and partners.
• Monitor and manage the CRM system with application progress updates.

Skills

Customer Service

Client Relationship Management

Attention to Detail

Communication Skills

Interpersonal Skills

Education

Bachelor of Business Administration

Tools

MS Office

CRM Systems

Job description

The International Free Zone Authority (IFZA)

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Location: Dubai, United Arab Emirates
Industry: Business Setup & Free Zone Services
Function: Customer Service & Licensing Operations
Salary: Negotiable
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time
What Does a Client Relations Officer Do?
As a Client Relations Officer at IFZA, you will support both clients and professional partners by providing timely, accurate, and helpful information regarding trade licenses. You ll manage documentation, monitor CRM updates, and ensure each application is processed smoothly while delivering a high standard of customer service.
What Are the Key Responsibilities?
- Provide accurate and prompt license-related information to clients and partners
- Issue quotations and licensing documentation aligned with company guidelines
- Monitor, manage, and regularly update the CRM system with application progress
- Review and validate all submitted documentation including passports and application forms
- Respond to client and partner emails, addressing licensing scenarios and inquiries
- Foster long-term business relationships by delivering outstanding customer service
- Collaborate with internal departments such as sales, finance, and renewals
- Handle client complaints effectively, ensuring satisfaction and retention
- Uphold IFZA s reputation by maintaining high integrity and responsiveness in every interaction
- Perform other related duties as assigned by Management
What Skills Are Needed for a Client Relations Role in Dubai?
Education and Experience:
- Customer service or client relationship management experience is preferred
- Administrative experience in licensing or documentation handling is an advantage
Core Competencies:
- Full English proficiency (additional languages are a plus)
- Intermediate computer skills including MS Office and CRM systems
- Exceptional attention to detail and accuracy
- Strong communication and interpersonal skills across phone, email, and occasional in-person settings
- Ability to manage multiple inquiries and follow-ups in a high-volume environment
What Benefits Come with This Position?
- 24 working days of annual leave
- Annual flight ticket to home country
- Life insurance coverage
- Comprehensive medical insurance plan (with upgrade option available)
- Bonus scheme for relevant departments
- Access to exclusive Fazaa discounts at retail stores, dining venues, gyms, cinemas, and more
- Opportunities to participate in staff events and department team-building activities
- Growth and development within a supportive and diverse work culture

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The International Free Zone Authority (IFZA)