Client Relations Manager

ALBEER; Dubai; Presencial; AED 180.000 - 360.000; Jornada completa

Descripción de la vacante

Albeer Couture in Dubai seeks a Client Relations Manager to deliver an exceptional luxury client experience from initial fitting to final delivery, ensuring every touchpoint reflects the brand’s prestige.

You will nurture relationships with high-net-worth clients, advise on fabrics and design, coordinate with tailoring and design teams, host private fittings, and develop VIP experiences to foster loyalty and repeat business; the role demands a polished communicator, a proactive service mindset,

Formación

• Experience in luxury retail or couture client relations preferred.
• Strong communication and interpersonal skills.
• Ability to handle sensitive client information with discretion.

Responsabilidades

• Build and nurture long-lasting relationships with high-net-worth clients.
• Assist clients with fabric choices, design recommendations, and styling advice.
• Coordinate with tailoring and design teams to ensure perfect results for each client.
• Handle client concerns or complaints in a professional and timely manner.
• Develop loyalty programs and VIP experiences to retain top-tier clients.
• Host private fittings and consultations to enhance the client experience.
• Provide regular feedback to the team regarding customer preferences and trends.

Conocimientos

High-net-worth relationships

Luxury fashion customer service

Communication skills

Sales & relationship management

Descripción del empleo

Role Overview: The Client Relations Manager will ensure an exceptional customer experience for Albeer Couture’s clients, from their first fitting to the final delivery. This role involves managing client expectations and providing a personalized experience that reflects the brand’s luxury standards.Key Responsibilities:

• Build and nurture long-lasting relationships with high-net-worth clients.
• Assist clients with fabric choices, design recommendations, and styling advice.
• Coordinate with tailoring and design teams to ensure perfect results for each client.
• Handle client concerns or complaints in a professional and timely manner.
• Develop loyalty programs and VIP experiences to retain top-tier clients.
• Host private fittings and consultations to enhance the client experience.
• Provide regular feedback to the team regarding customer preferences and trends.