Client Experience & Treatment Executive

Van Cleef & Arpels; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

Van Cleef & Arpels is seeking a CRM-focused professional to drive the strategy within the defined scope and align with the Group Digital initiatives. You will monitor CRM usage, analyze data, and collaborate with cross-functional partners to optimize digital channels and customer experiences.

The role emphasizes data-driven decision making, security awareness, and ongoing development through training and stakeholder engagement in a luxury brand context.

Qualifications

• Short-Cycle Tertiary Education with basic procedures or systems.
• Sound experience and understanding of straightforward procedures or systems.

Responsibilities

• Execute and contribute to CRM strategy within the assigned scope.
• Monitor and optimize CRM system usage and escalate issues as needed.
• Provide support to maximize the effectiveness of data management systems.
• Analyze best practices in digital channel management through benchmarking and insights.
• Collate and analyze data using predetermined tools to generate standard insights.
• Support external communications systems and optimize usage.
• Capture business requirements via interviews, document analysis, and workflow analysis.
• Conduct customer and market research to gather relevant data.
• Build and maintain relationships with internal clients and deliver high-quality services.
• Implement and monitor security measures such as firewalls and encryption, and notify security experts of issues.
• Participate in training and coaching to develop capabilities.
• Stay informed on technology, regulations and best practices through education and resources.
• Demonstrate coordinating work of others.

Skills

CRM strategy

Data analysis

A/B testing

Customer insights

Competitive benchmarking

Stakeholder management

Digital channel management

Interview techniques

Document analysis

Education

Short-Cycle Tertiary Education

Tools

CRM systems

Job description

YOUR MISSION: Execute and contribute to the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s). HOW WILL YOU MAKE AN IMPACT

• Execute and contribute to the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organizational unit(s).
• Monitor and optimize team members use of the CRM system, identifying and resolving issues, and escalating them to senior management when necessary.
• Provide support and advice to maximize the effectiveness of data management systems.
• Analyze best practices in digital channel management through competitive benchmarking, customer insights, A/B testing, and feedback from cross-functional partners to enhance site features and functionality.
• Independently collate and analyze data using predetermined tools, methods, and formats to generate standard insights.
• Offer support and advice to optimize the use of external communications systems.
• Collect and clearly express business requirements using various methods such as interviews, document analysis, and workflow analysis.
• Conduct customer and market research using established techniques to gather and analyze relevant data.
• Build and maintain effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.
• Implement and monitor required security measures, such as firewalls or message encryption, and notify security experts of any issues.
• Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop personal capabilities.
• Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Possess a Short-Cycle Tertiary Education and have sound experience and understanding of straightforward procedures or systems.
• Demonstrate basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US Short-Cycle Tertiary Education Sound experience and understanding of straightforward procedures or systems.