Client Experience Team Member

DISC - Diversified Integrated Sports Clinic; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic individual to enhance the patient experience as the first point of contact. This role involves managing patient communications, ensuring compliance with standards, and achieving key performance indicators. The ideal candidate will have a strong background in customer service, excellent communication skills, and experience in a clinic or hospitality environment. Join a team dedicated to providing exceptional care and support to patients while making a meaningful impact on their healthcare journey.

Qualifications

• At least 2 years experience in clinic/OPD or hospitality industry.
• Working knowledge in IT and booking software.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Provide accurate information regarding scheduling and billing.

Skills

Excellent written and verbal communication skills

Effective telephone manner

Customer care experience

Education

Minimum secondary level education

Tools

Booking Software

Call Centre related Systems

Job description

DISC - Diversified Integrated Sports Clinic

Reporting to the Patient Experience manager, this role is the first point of contact for patients and visitors to DISC Clinics. The department ensures compliance with set standards and procedures in order to protect the patient and enhance the patient experience whilst achieving KPIs. The post-holder must ensure that calls and patient communication is answered in a timely manner providing patients with accurate information regarding therapists' availability, scheduling options, and billing processes. The post-holder must also be able to make outbound calls to follow up with patients and provide accurate and appropriate verbal and written information including answering queries about services provided and patient coordination.

Locations

• Dubai

Education & Experience

• At least 2 years experience within a clinic/OPD or hospitality industry on Reception, Call Centre, Patient Support services
• Working knowledge in IT, Booking Software & Call Centre related Systems
• Customer care experience and excellent face-to-face customer service skills
• Minimum secondary level education

Skills

• Excellent written and verbal communication skills combined with an effective and good telephone manner