Client Experience & Process Improvement Lead

Testing Site - JPMC; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Testing Site - JPMC is seeking a dynamic Business Analyst to drive structure and discipline around initiatives in Dubai. You will define scope, document requirements, conduct impact analysis, and coordinate testing and implementation plans with stakeholders.

You will collaborate with partners to optimize processes, produce clear business cases, and ensure projects stay aligned with management expectations through rigorous analysis and effective communication.

Qualifications

• 1-3 years business analysis experience
• Bachelor’s degree required
• Excellent communication and presentations skills across various stakeholders and senior management
• Intermediate/Advanced experience using Microsoft Office, including Excel, Visio and PowerPoint
• Excellent analytical and logical thinking to understand and analyze complex business processes
• Strong organizational and prioritization skills, detail-oriented and strong interpersonal skills
• Ability to analyze and resolve project-related issues and follow through with set objectives
• Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
• Ability to work in a high paced environment, be flexible, follow tight deadlines, organize and prioritize work
• Be a team player who shows commitment and dedication, and can maintain a positive attitude and high-level of performance on high-profile/time-sensitive initiatives.

Responsibilities

• Project analysis, including documenting business requirements, detailing issues and risks, and drafting business processes and data flows
• Data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions
• Identify gaps between applicable requirements and current procedures/controls and drive resolution of mitigating controls
• Work with business partners to design and implement enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and engage in process re-engineering
• Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls
• Define user acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables
• Provide implementation support, inclusive of testing and process change management, and ensure those implementations meet requirements established by Oversight and Control partners
• Apply a critical eye in evaluating existing processes and frameworks; challenge the status quo and recommend solutions / enhancements to operating models and controls

Skills

Business analysis

Data analysis

Communication

MS Office (Excel, Visio, PowerPoint)

Education

Bachelor's degree

Tools

Excel

Visio

PowerPoint

Job description

Testing Site - JPMC is seeking a dynamic Business Analyst to drive structure and discipline around initiatives in Dubai. You will define scope, document requirements, conduct impact analysis, and coordinate testing and implementation plans with stakeholders.

You will collaborate with partners to optimize processes, produce clear business cases, and ensure projects stay aligned with management expectations through rigorous analysis and effective communication.